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20(2)2025 (IN PRESS)

Vai trò trách nhiệm xã hội của doanh nghiệp (CSR) trong mối quan hệ giữa tiếp thị vì mục đích xã hội và ý định mua lại của khách hàng: Mega market Việt Nam


Tác giả - Nơi làm việc:
Nguyễn Hoàng Phú - Trường Đại học Quốc Tế, Thành phố Hồ Chí Minh Đại học Quốc gia Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Phan Kim Ngân - Trường Đại học Quốc Tế, Thành phố Hồ Chí Minh Đại học Quốc gia Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Phan Ngọc Hải - Trường Đại học Quốc Tế, Thành phố Hồ Chí Minh Đại học Quốc gia Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Lê Nguyễn Huy An - Trường Đại học Quốc Tế, Thành phố Hồ Chí Minh Đại học Quốc gia Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh
Tác giả liên hệ, Email: Phan Ngọc Hải - ngochaiphan1903@gmail.com
Ngày nộp: 31-08-2024
Ngày duyệt đăng: 20-12-2024
Ngày xuất bản: 13-01-2025

Tóm tắt
Trách nhiệm xã hội doanh nghiệp (CSR) là chiến lược quan trọng để các doanh nghiệp phát triển bền vững. Mục đích của nghiên cứu là khảo sát mối quan hệ giữa tiếp thị vì mục đích xã hội (CRM) và ý định mua lại của khách hàng dưới yếu tố điều tiết của CSR và ảnh hưởng của các yếu tố trung gian bao gồm hình ảnh thương hiệu và sự hài lòng của khách hàng. Nghiên cứu này dựa trên ba nền tảng lý thuyết cốt lõi làm tiền đề cho các lập luận phân tích gồm thuyết hành vi xã hội tích cực, thuyết tín hiệu và thuyết các bên liên quan. Bài nghiên cứu thu thập từ 304 phản hồi từ khách hàng của Mega Market Việt Nam thông qua bảng câu hỏi trực tuyến đã được sàng lọc và phân tích theo mô hình cấu trúc tuyến tính (SEM). Kết quả cho thấy nhận thức về CRM có ảnh hưởng tích cực đến ý định mua hàng lại, cả trực tiếp và gián tiếp, thông qua vai trò trung gian của hình ảnh thương hiệu và sự hài lòng của khách hàng. Nghiên cứu này đóng góp cả về mặt lý thuyết lẫn thực tiễn, cung cấp cơ sở cho các doanh nghiệp trong lĩnh vực bán lẻ xây dựng chiến lược CSR phù hợp và hiệu quả.

Từ khóa
hình ảnh thương hiệu; sự hài lòng của khách hang; tiếp thị vì mục đích xã hội; trách nhiệm xã hội doanh nghiệp; ý định mua lại

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