Phuong, N. N. D. and Dong, L. N. T. (2021) “Organizational citizenship behavior: Scale development and validation”, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - SOCIAL SCIENCES, 11(1), pp. 15–24. doi: 10.46223/HCMCOUJS.soci.en.11.1.1904.2021.