Improving the quality of university library services to meet the requirements of basic educational quality accreditation
DOI:
10.46223/HCMCOUJS.soci.en.10.1.572.2020Keywords:
university library; library services; service quality; quality accreditation; service quality assessmentAbstract
This paper examines the results of quality accreditation of library criteria retrieved from universities (according to the set of standards issued by the Ministry of Education and Training) from 2016 to the present. By studying the limitations of libraries, recommendations from external organizations for quality accreditation and identifying the causes, the authors propose solutions to improve the quality of university library services. Proposed solutions involve the library's initiative in understanding user needs and providing services that meet the needs of learners and stakeholders, carrying out good management of libraries and periodically surveying users to better the quality of library servicesDownloads
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Received:
29-06-2020
Accepted:
30-07-2020
Published:
30-06-2020
Statistics
Abstract: 601 PDF: 521
FWCI:
1.73
How to Cite
Linh, A. T. C., & Tu, L. A. (2020). Improving the quality of university library services to meet the requirements of basic educational quality accreditation. Ho Chi Minh City Open University Journal of Science - Social Sciences, 10(1), 55–66. https://doi.org/10.46223/HCMCOUJS.soci.en.10.1.572.2020
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Copyright (c) 2020 Au Thi Cam Linh; Le Anh Tu
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.