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12 (1) 2022

Conducting an online synchronous interview: Implications for online assessment


Author - Affiliation:
Ho Nhut Quang - International University, Vietnam National University - HCMC , Vietnam
Ha Minh Tri - International University, Vietnam National University - HCMC , Vietnam
Corresponding author: Ho Nhut Quang - hnquang@hcmiu.edu.vn
Submitted: 29-11-2021
Accepted: 10-12-2021
Published: 21-06-2022

Abstract
This paper highlights key points and practicalities regarding using online interviews using a recently completed undergraduate thesis as a case study. This case entitles “The consumers’ perceptions towards green products in food and beverages sector in Ho Chi Minh City.” Online interviewing using Google Meet has become one of the most common data collection methods in Vietnam as it is reasonably easy to use, provides almost all the required functionalities for online research, and is free of charge. Inspired by the experiences and practices from the case study, this paper is intended for use in online research methods and provides implications for application in online assessment.

Keywords
Google Meet; online interview; online assessment; synchronous interview

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Cite this paper as:

Ho, Q. N., & Ha, T. M. (2022). Conducting an online synchronous interview: Implications for online assessment. Ho Chi Minh City Open University Journal of Science – Social Sciences, 12(1), 3-13. doi:10.46223/HCMCOUJS.soci.en.12.1.2106.2022


References

Brinkmann, S., & Kvale, S. (2015). Interviews: Learning the craft of qualitative research interviewing (Vol. 3). Thousand Oaks, CA: Sage.


Cabaroglu, N., Basaran, S., & Roberts, J. (2010). A comparison between the occurrence of pauses, repetitions and recasts under conditions of face-to-face and computer-mediated communication: A preliminary study. Turkish Online Journal of Educational Technology-TOJET, 9(2), 14-23.


Cater, J. K. (2011). Skype a cost-effective method for qualitative research. Rehabilitation Counselors & Educators Journal, 4(2), 3-7.


Dawson, C. (2020). A-Z of digital research methods (8th ed.). New York, NY: Routledge.


Deakin, H., & Wakefield, K. (2014). Skype interviewing: Reflections of two PhD researchers. Qualitative Research, 14(5), 603-616. doi:10.1177/1468794113488126


Denscombe, M. (2017). EBOOK: The good research guide: For small-scale social research projects. London, UK: McGraw-Hill Education.


Ho, Q. N., & Ha, T. M. (2021). The challenges and opportunities of online learning during Covid-19 pandemic. Ho Chi Minh City Open University Journal of Science-Social Sciences, 11(1), 3-14. doi:10.46223/HCMCOUJS.soci.en.11.1.1902.2021


Lefever, S., Dal, M., & Matthíasdóttir, Á. (2007). Online data collection in academic research: Advantages and limitations. British Journal of Educational Technology, 38(4), 574-582. doi:10.1111/j.1467-8535.2006.00638.x


Lobe, B., Morgan, D., & Hoffman, K. A. (2020). Qualitative data collection in an era of social distancing. International Journal of Qualitative Methods, 19. doi:10.1177/1609406920937875


Madge, C., & O’Connor, H. (2004). Online methods in geography educational research. Journal of Geography in Higher Education, 28(1), 143-152. doi:10.1080/0309826042000198710


Malhotra, N. K. (2020). Marketing research: An applied orientation (7th ed.). London, UK: Pearson.


Nadler, R. (2020). Understanding “Zoom fatigue”: Theorizing spatial dynamics as third skins in computer-mediated communication. Computers and Composition, 58, Article 102613. doi:10.1016/j.compcom.2020.102613


O’Connor, H., Madge, C., Shaw, R., & Wellens, J. (2008). Online interviewing. In N. Fielding, R. Lee & G. Blank (Eds.), The SAGE handbook of online research methods (pp. 416-434). Retrieved October 10, 2021, from https://methods.sagepub.com/book/the-sage-handbook-of-online-research-methods.


Salmons, J. (2014). Qualitative online interviews: Strategies, design, and skills. Thousand Oaks, CA: Sage Publications.


Seidman, I. (2013). Interviewing as qualitative research: A guide for researchers in education and the social sciences (4th ed.). New York, NY: Teachers college press.


Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23(1), 3-43. doi:10.1177/009365096023001001


Wright, K. B. (2017). Web-based survey methodology. In P. Liamputtong (Ed.), Handbook of research methods in health social sciences (pp. 1-14). Singapore: Springer Singapore.


Brinkmann, S., & Kvale, S. (2015). Interviews: Learning the craft of qualitative research interviewing (Vol. 3). Thousand Oaks, CA: Sage.


Cabaroglu, N., Basaran, S., & Roberts, J. (2010). A comparison between the occurrence of pauses, repetitions and recasts under conditions of face-to-face and computer-mediated communication: A preliminary study. Turkish Online Journal of Educational Technology-TOJET, 9(2), 14-23.


Cater, J. K. (2011). Skype a cost-effective method for qualitative research. Rehabilitation Counselors & Educators Journal, 4(2), 3-7.


Dawson, C. (2020). A-Z of digital research methods (8th ed.). New York, NY: Routledge.


Deakin, H., & Wakefield, K. (2014). Skype interviewing: Reflections of two PhD researchers. Qualitative Research, 14(5), 603-616. doi:10.1177/1468794113488126


Denscombe, M. (2017). EBOOK: The good research guide: For small-scale social research projects. London, UK: McGraw-Hill Education.


Ho, Q. N., & Ha, T. M. (2021). The challenges and opportunities of online learning during Covid-19 pandemic. Ho Chi Minh City Open University Journal of Science-Social Sciences, 11(1), 3-14. doi:10.46223/HCMCOUJS.soci.en.11.1.1902.2021


Lefever, S., Dal, M., & Matthíasdóttir, Á. (2007). Online data collection in academic research: Advantages and limitations. British Journal of Educational Technology, 38(4), 574-582. doi:10.1111/j.1467-8535.2006.00638.x


Lobe, B., Morgan, D., & Hoffman, K. A. (2020). Qualitative data collection in an era of social distancing. International Journal of Qualitative Methods, 19. doi:10.1177/1609406920937875


Madge, C., & O’Connor, H. (2004). Online methods in geography educational research. Journal of Geography in Higher Education, 28(1), 143-152. doi:10.1080/0309826042000198710


Malhotra, N. K. (2020). Marketing research: An applied orientation (7th ed.). London, UK: Pearson.


Nadler, R. (2020). Understanding “Zoom fatigue”: Theorizing spatial dynamics as third skins in computer-mediated communication. Computers and Composition, 58, Article 102613. doi:10.1016/j.compcom.2020.102613


O’Connor, H., Madge, C., Shaw, R., & Wellens, J. (2008). Online interviewing. In N. Fielding, R. Lee & G. Blank (Eds.), The SAGE handbook of online research methods (pp. 416-434). Retrieved October 10, 2021, from https://methods.sagepub.com/book/the-sage-handbook-of-online-research-methods.


Salmons, J. (2014). Qualitative online interviews: Strategies, design, and skills. Thousand Oaks, CA: Sage Publications.


Seidman, I. (2013). Interviewing as qualitative research: A guide for researchers in education and the social sciences (4th ed.). New York, NY: Teachers college press.


Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23(1), 3-43. doi:10.1177/009365096023001001


Wright, K. B. (2017). Web-based survey methodology. In P. Liamputtong (Ed.), Handbook of research methods in health social sciences (pp. 1-14). Singapore: Springer Singapore.



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