English
16 (2) 2021
Các yếu tố ảnh hưởng đến sự tin tưởng và ý định tiếp tục sử dụng dịch vụ giao thực phẩm trên ứng dụng di động của người tiêu dùng
Tác giả liên hệ, Email:Ngày nộp: 28-08-2020
Ngày duyệt đăng: 10-09-2020 Ngày xuất bản: 29-05-2021
Tóm tắt
Từ khóa
Trích dẫn:
Hoang, T. P. T., & Lam, Q. L. (2021). Các yếu tố ảnh hưởng đến sự tin tưởng và ý định tiếp tục sử dụng dịch vụ giao thực phẩm trên ứng dụng di động của người tiêu dùng [The factors affect consumer’s trust and continuous usage intention of food delivery mobile apps]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị Kinh doanh, 16(2), 99-116. doi:10.46223/HCMCOUJS.econ.vi.16.2.931.2021
Tài liệu tham khảo
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
Ajzen, I., & Fishbein, M. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. San Francisco, CA: Addison-Wesley.
Akhlaq, A., & Ahmed, E. (2013). The effect of motivation on trust in the acceptance of Internet banking in a low-income country. International Journal of Bank Marketing, 31(2), 115-125.
Alalwan, A. A. (2019). Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse. International Journal of Information Management, 50(2020), 28-44.
Appota. (2018). Vietnam mobile app market report. Retrieved April 10, 2020, from https://appota.com/uploads/report/Vietnam_mobile_app_market_Report_2018_EN.pdf
Brown, S. A., & Venkatesh, V. (2005). Model of adoption of technology in the household, a baseline model test & extension incorporating household life cycle. MIS Quarterly, 29(3), 399-426.
Chai, S., & Kim, M. (2010). What makes bloggers share knowledge? An investigation on the role of trust. International Journal of Information Management, 30(2010), 408-415.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
E-Conomy SEA. (2019). E-Conomy SEA 2019 report. Retrieved April 12, 2020, from https://www.blog.google/documents/47/SEA_Internet_Economy_Report_2019.pdf
El-Masri, M., & Tarhini, A. (2017). Factors affecting the adoption of e-learning systems in Qatar and USA: Extending the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). Educational Technology Research and Development, 65(3), 1-21. doi:10.1007/s11423-016-9508-8
Escobar-Rodríguez, T., & Carvajal-Trujillo, E. (2014). Online purchasing tickets for low cost carriers: An application of the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Tourism Management, 43(2014), 70-88. doi:10.1016/j.tourman.2014.01.017
Flavian, C., Guinaliu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information & Management, 43(2006), 1-14.
Fleming, J. H., & Asplund, J. (2007). Human sigma: Managing the employee-customer encounter. Washington, DC: Gallup Press.
Garbarino, E., & Lee, O. E. (2003). Dynamic pricing in internet retail: Effects on consumer trust. Psychology & Marketing, 20(6), 495-513.
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. Computer Sciencepublished in Mis Quarterly 2003, 27(1), 51-90. doi:10.2307/30036519
Giovannini, C. J., Ferreira, J. B., Silva, J. F. D., & Ferreira, D. B. (2015). The effects of trust transference, mobile attributes and enjoyment on mobile trust. Brazilian Administration Review, 12(2015), 88-108.
Hair, J. F., Black, W. C., Babin, B. J., & Aderson R. E. (2014). Multivariate data analysis. Harlow, UK: Pearson Education Limited.
Hu, L., & Bentler, P. (1999). Cut off criteria for fit indices in covariance structure analysis: Conventional criteria versus new alternative. Structural Equation Modeling, 6(1), 1-55.
Hwang, Y., & Kim, D. J. (2007). Customer self-service systems: The effects of perceived web quality with service contents on enjoyment, anxiety, and e-trust. Decision Support Systems, 43(3), 746-760.
Indrawati, I., & Putri, D. (2018). Analyzing factors influencing continuance intention of e-payment adoption using modified UTAUT 2 model. International Conference On Information and Communication Technology, 6(2018), 167-173.
Jia, L., Hall, D., & Sun, S. (2014). The effect of technology usage habits on consumers’ intention to continue use mobile payments. Paper presented at the 20th Ameriacas Conference on Information Systems, Georgia, USA.
Kang, J. W., & Namkung, Y. (2018). The information quality and source credibility matter in customer’s evaluation toward food O2O commerce. International Journal of Hospitality Management, 78(2018), 189-198.
Kuan, H. H., Bock, G. W., & Vathanophas, V. (2008). Comparing the effects of website quality on customer initial purchase and continued purchase at e-commerce websites. Behaviour & Information Technology, 27(1), 3-16.
Kustiwi, I. A., & Isnalita, I. (2018). Trust and purchasing intention in e-commerce: Lazada Indonesia. Advances in Social Science Education and Humanities Research, 165(1), 28-32. doi:10.2991/iccsr-18.2018.7
Lee, S. W., Sung, H. J., & Jeon, H. M. (2019). Determinants of continuous intention on food delivery apps: Extending UTAUT2 with information quality. Sustainability 2019, 11(11), Article 3141. doi:10.3390/su11113141
Liao, C., Palvia, P., & Lin, H. N. (2006). The roles of habit and web site quality in e-commerce. International Journal of Information Management, 26(6), 469-483.
Nicolaou, A. I., & McKnight, D. H. (2006). Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information Systems Research, 17(4), 332-351. doi:10.1287/isre.1060.0103
Panse, C., Rastogi, S., Sharma, A., & Dorji, N. (2019). Understanding consumer behaviour towards utilization of online food delivery platforms. Journal of Theoretical and Applied Information Technology, 97(16), 4353-4365.
Rahi, S., Ghani, M. A., & Muhamad, F. J. (2017). Inspecting the role of intention to trust and online purchase in developing countries. Journal of Socialomics, 6(1), 1-7. doi:10.41 72/2167-0358.1000191
Ranaweera, C., & Prabhu, J. (2003). The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting. International Journal of Service Industry Management, 14(4), 374-395.
Rosenberg, L., & Czepiel, J. (1984). A marketing approach for customer retention. Journal of Consumer Marketing, 1(2), 45-51.
Samira, F., Ofir, T., & Yufei, Y. (2017). A trust-risk perspective on social commerce use: An examination of the biasing role of habit. Internet Research, 27(3), 586-607.
Sharif, A., & Raza, S. A. (2017). The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: A case of developing country. International Journal of Electronic Customer Relationship Management, 11(1), 1-22.
Singh, A., Alryalat, M. A. A., Alzubi, J. A., & Sarma, K. (2017). Understanding Jordanian consumers online purchase intentions: Integrating trust to the UTAUT2 framework. International Journal of Applied Engineering Research, 12(20), 10258-10268.
Statista. (2020). Online food delivery. Retrieved January 30, 2020, from https://www.statista.com/outlook/374/127/online-food-delivery/vietnam
Venkatesh, V., Morris, M., Davis, G., & Davis, F. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157-178.
Verkijika, S. F. (2018). Factors influencing the adoption of mobile commerce applications in Cameroon. Telematics and Informatics, 35(6), 1665-1674.
We are Social. (2019). Digital 2020 Vietnam report. Retrieved April 15, 2020, from https://datareportal.com/reports/digital-2020-vietnam
Wijoseno, J., & Ariyanti, M. (2017). Perceived factors influencing consumer trust and its impact on online purchase intention in Indonesia. International Journal of Science and Research, 6(8), 961-968. doi:10.21275/8081706 ISSN
Zhou, T. (2012). Examining mobile banking user adoption from the perspectives of trust and flow experience. Information Technology and Management, 13(1), 27-37. doi:10.1007/s10799-011-0111-8
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.