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14 (1) 2019

Tái cấu trúc quá trình kinh doanh và các công cụ hỗ trợ: Tổng quan cơ sở lý thuyết


Tác giả - Nơi làm việc:
Nguyễn Thúy Quỳnh Loan - Trường Đại học Bách khoa, Đại học Quốc gia Thành phố Hồ Chí Minh , Việt Nam
Tác giả liên hệ, Email: Nguyễn Thúy Quỳnh Loan - ntqloan@hcmut.edu.vn

Tóm tắt
Mục tiêu của bài báo này là phân tích tổng quan cơ sở lý thuyết về tái cấu trúc quá trình kinh doanh (BPR) và các công cụ hỗ trợ nhằm tạo điều kiện thuận lợi cho các doanh nghiệp Việt Nam khi triển khai BPR. Tổng quan lý thuyết về BPR gồm các khái niệm, các quá trình kinh doanh, vai trò của công nghệ thông tin, khi nào thực hiện, so sánh giữa BPR và TQM, kinh nghiệm thực hiện trên thế giới và Việt Nam, các bước thực hiện. Ngoài ra, bài báo cũng tích hợp các công cụ và kỹ thuật hỗ trợ theo từng bước của BPR, đó là SWOT, bản đồ chiến lược, chuẩn đối sánh, DMAIC, FMEA, QFD, Kaizen, 5S, VSM, 7 công cụ chất lượng. Kết quả của bài báo này sẽ là cơ sở để nhóm nghiên cứu triển khai thử nghiệm việc thực hiện BPR tại một số doanh nghiệp ở Việt Nam trong giai đoạn tiếp theo.

Từ khóa
công cụ hỗ trợ; quản lý chất lượng toàn diện (TQM); tái cấu trúc quá trình kinh doanh (BPR); tích hợp

Toàn văn:
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