Tác động của trách nhiệm xã hội và giá trị thương hiệu đến hiệu quả tài chính: Trường hợp nhân viên ngành ngân hàng

Aaker, D. A. (1996). Measuring brand equity across products and markets. California Management Review, 38(3), 102-120.

Alexander, G. J., & Buchholz, R. A. (1978). Corporate social responsibility and stock market performance. Academy of Management Journal, 21(3), 479-486.

Boaventura, J. M. G., Silva, R. S. D., & Bandeira-de-Mello, R. (2012). Corporate financial performance and corporate social performance: Methodological development and the theoretical contribution of empirical studies. Revista Contabilidade & Finanças, 23(60), 232-245.

Boselie, P., & van der Wiele, T. (2002). Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave. Managing Service Quality: An International Journal, 12(3), 165-172.

Burmann, C., Jost-Benz, M., & Riley, N. (2009). Towards an identity-based brand equity model. Journal of Business Research, 62(3), 390-397.

Chapple, W., & Moon, J. (2005). Corporate social responsibility (CSR) in Asia: A seven-country study of CSR web site reporting. Business & Society, 44(4), 415-441.

Chen, Y. R. R., & Hung-Baesecke, C. J. F. (2014). Examining the internal aspect of corporate social responsibility (CSR): Leader behavior and employee CSR participation. Communication Research Reports, 31(2), 210-220.

de Chernatony, L., Drury, S., & Segal-Horn, S. (2004). Identifying and sustaining services brands’ values. Journal of Marketing Communications, 10, 73-93.

Dahlsrud, A. (2008). How corporate social responsibility is defined: An analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15(1), 1-13.

Deegan, C., & Samkin, G. (2009). New Zealand financial accounting. Sydney, Australia: McGraw-Hill.

Enock, O. N., & Basavaraj, K. (2014). CSR as a media for company brand image. The International Journal of Business & Management, 2(7), 94-107.

Esmaeilpour, M., & Barjoei, S. (2016). The impact of corporate social responsibility and image on brand equity. Global Business and Management Research, 8(3), 55.

European Commission. (2001). Green paper: Promoting a European framework for corporate social responsibility. Retrieved October, 10, 2018, from Office for Official Publications of the European Communities website: https://ec.europa.eu/commission/presscorner/detail/en/DOC_01_9

Fatma, M., Rahman, Z., & Khan, I. (2014). Multi-item stakeholder based scale to measure CSR in the banking industry. International Strategic Management Review, 2(1), 9-20.

Freeman, R. (1984). Strategic management: A stakeholder approach. Cambridge, UK: Cambridge University Press.

Friedman, M. (1970). The social responsibility of business is to increase its profits. Retrieved October 20, 2018, from New York Times Magazine website: http://umich.edu/~thecore/doc/Friedman.pdf

Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service-profit chain to work. Harvard Business Review, 72(2), 164-174.

Ho, T. V., & Ho, A. T. V. (2017). Trách nhiệm xã hội doanh nghiệp và hiệu quả tài chính: Bằng chứng các công ty niêm yết Việt Nam [Corporate social responsibility and financial performance: Evidence of Vietnamese listed companies]. Tạp chí Kinh tế và phát triển, 242, 36-46.

Hur, W. M., Kim, H., & Woo, J. (2014). How CSR leads to corporate brand equity: Mediating mechanisms of corporate brand credibility and reputation. Journal of Business Ethics, 125(1), 75-86.

Kang, K. H., Lee, S., & Huh, C. (2010). Impacts of positive and negative corporate social responsibility activities on company performance in the hospitality industry. International Journal of Hospitality Management, 29, 72-82.

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. The Journal of Marketing, 57(1), 1-22.

Kim, H. B., Kim, W. G., & An, J. A. (2003). The effect of consumer-based brand equity on firms’ financial performance. Journal of Consumer Marketing, 20(4), 335-351.

Kim, H. L., Rhou, Y., Uysal, M., & Kwon, N. (2017). An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management, 61, 26-34.

King, C., & Grace, D. (2009). Employee based brand equity: A third perspective. Services Marketing Quarterly, 30(2), 122-147.

King, C., & Grace, D. (2010). Building and measuring employee-based brand equity. European Journal of Marketing, 44(7/8), 938-971.

Lai, C. S., Chiu, C. J., Yang, C. F., & Pai, D. C. (2010). The effects of corporate social responsibility on brand performance: The mediating effect of industrial brand equity and corporate reputation. Journal of Business Ethics, 95(3), 457-469.

Lange, D., Lee, P. M., & Dai, Y. (2011). Organizational reputation: A review. Journal of Management, 37(1), 153-184.

Lee, E. M., Park, S., & Lee, H. J. (2013). Employee perception of CSR activities: Its antecedents and consequences. Journal of Business Research, 66, 1716-1724.

Lee, M. D. P. (2011). Configuration of external influences: The combined effects of institutions and stakeholders on corporate social responsibility strategies. Journal of Business Ethics, 102(2), 281-298.

Lee, Y. K., Lee, K. H., & Li, D. X. (2012). The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees. International Journal of Hospitality Management, 31(3), 745-756.

Lin, C. H., Yang, H. L., & Liou, D. Y. (2009). The impact of corporate social responsibility on financial performance: Evidence from business in Taiwan. Technology in Society, 31(1), 56-63.

McDonald, L. M., & Rundle-Thiele, S. (2008). Corporate social responsibility and bank customer satisfaction: A research agenda. International Journal of Bank Marketing, 26(3), 170-182.

Nunnally, J., & Berstein, I. H. (1994). Pschychometric theory (3rd ed.). New York, NY: McGraw-Hill.

Park, C. S., & Srinivasan, V. (1994). A survey-based method for measuring and understanding brand equity and its extendibility. Journal of Marketing Research, 31(2), 271-288.

Parker, L., (2007). Brand driven: The route to integrated branding through great leadership. Bloomington, Indiana: AuthorHouse.

Pérez, A., & del Bosque, I. R. (2015). Customer values and CSR image in the banking industry. Journal of Financial Services Marketing, 20(1), 46-61.

Pérez, A., Martínez, P., & del Bosque, I. R. (2013). The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry. Service Business, 7(3), 459-481.

Rhou, Y., Singal, M., & Koh, Y. (2016). CSR and financial performance: The role of CSR awareness in the restaurant industry. International Journal of Hospitality Management, 57, 30-39.

Ruiz, B., Esteban, A., & Gutiérrez, S. (2014). Banking reputation during the economic downturn. Comparison among the leading Spanish financial institutions from the customer’s perspective. Universia Business Review, 43, 16-35.

Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341-350.

Shinnar, R. S., Young, C. A., & Meana, M. (2004). The motivations for and outcomes of employee referrals. Journal of Business and Psychology, 19(2), 271-283.

Shocker, A. D., Srivastava, R. K., & Ruekert, R. W. (1994). Challenges and opportunities facing brand management: An introduction to the special issue. Journal of Marketing Research, 31(2), 149-158.

Soana, M. G. (2011). The relationship between corporate social performance and corporate financial performance in the banking sector. Journal of Business Ethics, 104(1), 133-148.

Sprinkle, G. B., & Maines, L. A. (2010). The benefits and costs of corporate social responsibility. Business Horizons, 53(5), 445-453.

Srinivasan, V., Park, C. S., & Chang, D. R. (2005). An approach to the measurement, analysis, and prediction of brand equity and its sources. Management Science, 51(9), 1433-1448.

Tabachnick, B. G., & Fidell, L. S. (2001). Principal components and factor analysis. Using Multivariate Statistics, 4, 582-633.

Tao, W., Song, B., Ferguson, M. A., & Kochhar, S. (2018). Employees’ prosocial behavioral intentions through empowerment in CSR decision-making. Public Relations Review, 44(5), 667-680.

Thompson, P., & Cowton, C. (2004). Bringing the environment into bank lending: Implications for environmental reporting. The British Accounting Review, 36(2), 197-218.

Wang, Q., Dou, J., & Jia, S. (2016). A meta-analytic review of corporate social responsibility and corporate financial performance: The moderating effect of contextual factors. Business & Society, 55(8), 1083-1121.

Xem thêm