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14 (3) 2019

Ảnh hưởng của việc sử dụng phương tiện truyền thông điện tử lên thành quả công việc trong các đội gia công phần mềm từ xa - Một khảo sát tại Việt Nam


Tác giả - Nơi làm việc:
Huỳnh Thị Minh Châu - Trường Đại học Bách Khoa, Đại học Quốc gia TP.HCM , Việt Nam
Nguyễn Mạnh Tuấn - Trường Đại học Bách Khoa, Đại học Quốc gia TP.HCM , Việt Nam
Trương Thị Lan Anh - Trường Đại học Bách Khoa, Đại học Quốc gia TP.HCM , Việt Nam
Tác giả liên hệ, Email: Trương Thị Lan Anh - htmchau@hcmut.edu.vn

Tóm tắt
Ngoài các ứng dụng công nghệ thông tin phục vụ cho việc phát triển sản phẩm phần mềm, các đội gia công phần mềm từ xa còn sử dụng phương tiện truyền thông điện tử để giao tiếp và phối hợp làm việc trong đội. Bài báo này (1) đề xuất một mô hình cấu trúc về ảnh hưởng của bốn yếu tố liên quan đến việc sử dụng phương tiện truyền thông điện tử (gồm sự hài lòng với việc sử dụng, thói quen sử dụng, ý định tiếp tục sử dụng, mức độ sử dụng) lên thành quả công việc của thành viên đội gia công phần mềm từ xa, (2) tiến hành khảo sát định lượng trên 243 cá nhân đang là thành viên các đội gia công phần mềm từ xa tại Việt Nam. Kết quả cho thấy (i) sự hài lòng với việc sử dụng và thói quen sử dụng có ảnh hưởng tích cực lên ý định tiếp tục sử dụng phương tiện truyền thông điện tử, (ii) sự hài lòng với việc sử dụng và ý định tiếp tục sử dụng có ảnh hưởng tích cực lên mức độ sử dụng phương tiện truyền thông điện tử, (iii) mức độ sử dụng phương tiện truyền thông điện tử có ảnh hưởng tích cực lên thành quả công việc. Bốn yếu tố liên quan đến việc sử dụng phương tiện truyền thông điện tử nói trên giải thích được 16% sự biến thiên thành quả công việc.

Từ khóa
đội ảo; gia công phần mềm từ xa; phương tiện truyền thông điện tử; thành quả công việc; tiếp tục sử dụng công nghệ thông tin

Toàn văn:
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