Thúc đẩy số hóa và dịch vụ hóa trong các cửa hàng bán lẻ nhỏ, độc lập tại Việt Nam

Aftab, J., Veneziani, M., Sarwar, H., & Ishaq, M. I. (2022). Entrepreneurial orientation and firm performance in SMEs: The mediating role of entrepreneurial competencies and moderating role of environmental dynamism. International Journal of Emerging Markets, 19(10), 3329-3352. https://doi.org/10.1108/IJOEM-07-2021-1151 

Bezes, C. (2024). Small independent retailers: Digitalize or disappear? An empirical study based on dynamic capabilities. International Journal of Retail & Distribution Management, 52(10/11), 1020-1037. https://doi.org/10.1108/IJRDM-10-2023-0630 

Bierly, P. E., & Daly, P. S. (2007). Alternative knowledge strategies, competitive environment, and organizational performance in small manufacturing firms. Entrepreneurship Theory and Practice, 31(4), 493-516. https://doi.org/10.1111/j.1540-6520.2007.00185.x 

Brennen, J. S., & Kreiss, D. (2016). Digitalization. In The international encyclopedia of communication theory and philosophy (pp. 1-11). John Wiley & Sons. https://doi.org/10.1002/9781118766804.wbiect111 

Bressolles, G., & Viot, C. (2021). Integration of distribution channels in the context of digital transition: A resource-based view perspective [Article]. Systemes d'Information et Management, 26(1), 8-44. https://doi.org/10.3917/SIM.211.0009 

Cameron, A., Pham, H. T., Atherton, J., Nguyen, D. H., Nguyen, T., Tran, S., Nguyen, T., Trinh, H., & Hajkowicz, S. (2019). Vietnam’s future digital economy - Towards 2030 and 2045. Commonwealth Scientific and Industrial Research Organisation. 

Coreynen, W., Matthyssens, P., Vanderstraeten, J., & van Witteloostuijn, A. (2020). Unravelling the internal and external drivers of digital servitization: A dynamic capabilities and contingency perspective on firm strategy. Industrial Marketing Management, 89, 265-277. https://doi.org/10.1016/j.indmarman.2020.02.014 

Davies, P., Bustinza, O. F., Parry, G., & Jovanovic, M. (2023). Unpacking the relationship between digital capabilities, services capabilities, and firm financial performance: A moderated mediation model. Industrial Marketing Management, 115, 1-10. https://doi.org/10.1016/j.indmarman.2023.09.005 

Faiz, F., Le, V., & Masli, E. K. (2024). Determinants of digital technology adoption in innovative SMEs. Journal of Innovation & Knowledge, 9(4), Article 100610. https://doi.org/10.1016/j.jik.2024.100610 

Fonseka, K., Jaharadak, A. A., & Raman, M. (2022). Impact of E-commerce adoption on business performance of SMEs in Sri Lanka; moderating role of artificial intelligence. International Journal of Social Economics, 49(10), 1518-1531. https://doi.org/10.1108/IJSE-12-2021-0752 

Gebauer, H., Paiola, M., Saccani, N., & Rapaccini, M. (2021). Digital servitization: Crossing the perspectives of digitization and servitization. Industrial Marketing Management, 93, 382-388. https://doi.org/10.1016/j.indmarman.2020.05.011 

Ha Chi (2024). Quy mô thị trường thương mại điện tử Việt Nam ước đạt 14.7 tỷ USD trong năm 2024 [Vietnam’s e-commerce market size is estimated to reach 14.7 billion USD in 2024]. https://vneconomy.vn/quy-mo-thi-truong-thuong-mai-dien-tu-viet-nam-uoc-dat-14-7-ty-usd-trong-nam-2024.htm

Hair, J. F., Black, W., Babin, B., Anderson, R., & Tatham, R. (2010). Multivariate data analysis (vol. 7). Pearson Prentice Hall.

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24. https://doi.org/10.1108/EBR-11-2018-0203 

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8 

Hooley, P. G., Nicoulaud, B., Rudd, J., & Lee, N. (2020). Marketing strategy and competitive positioning (7th ed.). Pearson Education. 

Kohtamäki, M., Parida, V., Patel, P. C., & Gebauer, H. (2020). The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization. Technological Forecasting & Social Change, 151, Article 119804. https://doi.org/10.1016/j.techfore.2019.119804 

Lee, M.-J., Kim, Y., & Roh, T. (2024). Exploring the role of digital servitization for green innovation: Absorptive capacity, transformative capacity, and environmental strategy. Technological Forecasting & Social Change, 207, Article 123614. https://doi.org/10.1016/j.techfore.2024.123614 

Lindell, M. K., & Whitney, D. J. (2001). Accounting for common method variance in cross-sectional research designs. Journal of Applied Psychology, 86(1), 114-121. https://doi.org/10.1037/0021-9010.86.1.114 

Liu, B., Li, Z., & Fu, Y. (2024). Financial performance response of manufacturers to servitization: Curvilinear relationship mediated by service business focus and moderated by digital technology application. Journal of Service Theory and Practice, 34(4), 571-597. https://doi.org/10.1108/JSTP-07-2023-0200 

Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. The Academy of Management Review, 21(1), 135-172. https://doi.org/10.2307/258632 

Mao, N., & Wang, M. (2024). How does the interaction of digitalization and servitization contribute to manufacturing financial performance? The intermediary effect of manufacturing innovation performance. Heliyon, 10(19), e38312. https://doi.org/10.1016/j.heliyon.2024.e38312 

McKinsey & Company. (2022). The state of grocery retail 2022: Navigating the market headwinds. https://www.mckinsey.com/industries/retail/our-insights/the-state-of-grocery-retail-2022

Mitchelmore, S., & Rowley, J. (2010). Entrepreneurial competencies: A literature review and development agenda. International Journal of Entrepreneurial Behavior & Research, 16(2), 92-111. https://doi.org/10.1108/13552551011026995 

Nguyen, H. T., Le, C. X., & Vu, L. T. H. (2022). An extended Technology-Organization-Environment (TOE) framework for online retailing utilization in digital transformation: Empirical evidence from Vietnam. Journal of Open Innovation: Technology, Market, and Complexity, 8(4), Article 200. https://doi.org/10.3390/joitmc8040200 

Peterson, H. (2017). The retail apocalypse has officially descended on America. Business Insider, 21, 3-22. 

Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879 

Puumalainen, K., Sjögrén, H., Soininen, J., Syrjä, P., & Kraus, S. (2023). Crisis response strategies and entrepreneurial orientation of SMEs: A configurational analysis on performance impacts. International Entrepreneurship and Management Journal, 19(4), 1527-1559. https://doi.org/10.1007/s11365-023-00847-4 

PwC. (2024). Từ chiến lược đến hành động: Củng cố niềm tin của người tiêu dùng tại Việt Nam [From strategy to action: Consolidating consumer trust in Vietnam]. https://www.pwc.com/vn/vn/publications/2024/voice-of-consumer-2024.pdf

Raddats, C., Baines, T., Burton, J., Story, V. M., & Zolkiewski, J. (2016). Motivations for servitization: The impact of product complexity. International Journal of Operations & Production Management, 36(5), 572-591. https://doi.org/10.1108/IJOPM-09-2014-0447 

Raddats, C., Kowalkowski, C., Benedettini, O., Burton, J., & Gebauer, H. (2019). Servitization: A contemporary thematic review of four major research streams. Industrial Marketing Management, 83, 207-223. https://doi.org/10.1016/j.indmarman.2019.03.015 

Ripollés-Meliá, M., Menguzzato-Boulard, M., & Sánchez-Peinado, L. (2007). Entrepreneurial orientation and international commitment. Journal of International Entrepreneurship, 5(3), 65-83. https://doi.org/10.1007/s10843-007-0016-0 

Ritter, T., & Pedersen, C. L. (2020). Digitization capability and the digitalization of business models in business-to-business firms: Past, present, and future. Industrial Marketing Management, 86, 180-190. https://doi.org/10.1016/j.indmarman.2019.11.019 

Sarstedt, M., Hair, J. F., Nitzl, C., Ringle, C. M., & Howard, M. C. (2020). Beyond a tandem analysis of SEM and PROCESS: Use of PLS-SEM for mediation analyses! International Journal of Market Research, 62(3), 288-299. https://doi.org/10.1177/1470785320915686 

Seethamraju, R., & Diatha, K. S. (2019). Digitalization of small retail stores-challenges in digital payments. In Proceedings of the 52nd Hawaii International Conference on System Science (pp. 5175-5184). John Wiley & Sons. https://doi.org/10.24251/HICSS.2019.621 

Shen, L., Sun, W., & Parida, V. (2023). Consolidating digital servitization research: A systematic review, integrative framework, and future research directions. Technological Forecasting and Social Change, 191, Article 122478. https://doi.org/10.1016/j.techfore.2023.122478 

Simonsson, J., & Agarwal, G. (2021). Perception of value delivered in digital servitization. Industrial Marketing Management, 99, 167-174. https://doi.org/10.1016/j.indmarman.2021.10.011 

Sudirman, I. D., Astuty, E., & Aryanto, R. (2025). Enhancing digital technology adoption in SMEs through sustainable resilience strategy: Examining the role of entrepreneurial orientation and competencies. Journal of Small Business Strategy, 35(1), 97-114. https://doi.org/10.53703/001c.124907 

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z 

Tornatzky, L. G., & Fleischer, M. (1990). The processes of technological innovation Lexington. Lexington Books. 

Vaillant, Y., & Lafuente, E. (2024). Digital versus non-digital servitization for environmental and non-financial performance benefits. Journal of Cleaner Production, 450(59), Article 142078. https://doi.org/10.1016/j.jclepro.2024.142078 

Vandermerwe, S., & Rada, J. (1988). Servitization of business: Adding value by adding services. European Management Journal, 6(4), 314-324. https://doi.org/10.1016/0263-2373(88)90033-3 

VnEconomy. (2024). Phát triển thị trường bán lẻ bền vững [Developing sustainable retail markets]. https://vneconomy.vn/phat-trien-thi-truong-ban-le-ben-vung.htm

Vo, C. T. H., Trinh, H. H. H., & Tran, L. M. (2024). Dynamic capabilities and digitalization as antecedents of innovation and sustainable performance: Empirical evidence from Vietnamese SMEs. Journal of Asia Business Studies, 18(2), 385-411. https://doi.org/10.1108/JABS-08-2023-0325 

Yang, Z., Zhang, Y., & Zhang, T. (2024). Leveraging digitalization and servitization to improve financial performance. Production Planning & Control, 35(15), 2007-2020. https://doi.org/10.1080/09537287.2023.2229263 

Zhang, J. A., Edgar, F., Geare, A., & O'Kane, C. (2016). The interactive effects of entrepreneurial orientation and capability-based HRM on firm performance: The mediating role of innovation ambidexterity. Industrial Marketing Management, 59, 131-143. https://doi.org/10.1016/j.indmarman.2016.02.018

Xem thêm