Ảnh hưởng của trải nghiệm du lịch đáng nhớ tới sự hài lòng của khách du lịch theo đoàn: Vai trò can thiệp của số lần tham quan điểm đến

Albaity, M., & Melhem, S. B. (2017). Novelty seeking, image, and loyalty - The mediating role of satisfaction and moderating role of length of stay: International tourists’ perspective. Tourism Management Perspectives, 23, 30-37.

Alegre, J., & Cladera, M. (2009). Analysing the effect of satisfaction and previous visits on tourist intentions to return. European Journal of Marketing, 43(5/6), 670-685.

Ali, F., Ryu, K., & Hussain, K. (2016). Influence of experiences on memories, satisfaction and behavioral intentions: A study of creative tourism. Journal of Travel & Tourism Marketing, 33(1), 85-100.

Assaker, G., Vinzi, V. E., & O’Connor, P. (2011). Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model. Tourism Management, 32(4), 890-901.

Azis, N., Amin, M., Chan, S., & Aprilia, C. (2020). How smart tourism technologies affect tourist destination loyalty. Journal of Hospitality and Tourism Technology, 11(4), 603-625.

Braun-LaTour, K. A., Grinley, M. J., & Loftus, E. F. (2006). Tourist memory distortion. Journal of Travel Research, 44(4), 360-367.

Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97-116.

Carmichael, B. (2005). Understanding the wine tourism experience for winery visitors in the Niagara region, Ontario, Canada. Tourism Geographies, 7(2), 185-204.

Cempena, I. B., Brahmasari, I. A., & Suryani, T. (2019). The effects of local culture on tourism products and domestic tourist satisfaction in tourism destinations. Archives of Business Research, 7(12), 233-243.

Chandralal, L., & Valenzuela, F. R. (2013). Exploring memorable tourism experiences: Antecedents and behavioural outcomes. Journal of Economics, Business and Management, 1(2), 177-181.

Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.

Chen, H., & Rahman, I. (2018). Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty. Tourism Management Perspectives, 26, 153-163.

Cheng, T. M., & Lu, C. C. (2013). Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for island tourism. Asia Pacific Journal of Tourism Research, 18(7), 766-783.

Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), 7-16.

Coudounaris, D. N., & Sthapit, E. (2017). Antecedents of memorable tourism experience related to behavioral intentions. Psychology & Marketing, 34(12), 1084-1093.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

Gohary, A., Pourazizi, L., Madani, F., & Chan, E. Y. (2020). Examining Iranian tourists’ memorable experiences on destination satisfaction and behavioral intentions. Current Issues in Tourism, 23(2), 131-136.

Gómez-Rico, M., Molina-Collado, A., Santos-Vijande, M. L., & Bilgihan, A. (2022). Motivations, self-congruity and restaurant innovativeness as antecedents of a creative-food tourism experience: The moderating effect of first-time and repeat tourists. British Food Journal, 124(2), 406-429.

Grissemann, U., Plank, A., & Brunner-Sperdin, A. (2013). Enhancing business performance of hotels: The role of innovation and customer orientation. International Journal of Hospitality Management, 33, 347-356.

Hair, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123.

Hasan, M. K., Abdullah, S. K., Lew, T. Y., & Islam, M. F. (2020). Determining factors of tourists’ loyalty to beach tourism destinations: A structural model. Asia Pacific Journal of Marketing and Logistics, 32(1), 169-187.

Huang, S., Afsharifar, A., & Veen, R. van der. (2016). Examining the moderating role of prior knowledge in the relationship between destination experiences and tourist satisfaction. Journal of Vacation Marketing, 22(4), 320-334.

Kim, E., Tang, L. R., & Bosselman, R. (2018). Measuring customer perceptions of restaurant innovativeness: Developing and validating a scale. International Journal of Hospitality Management, 74, 85-98.

Kim, J. H. (2009). Development of a scale to measure memorable tourism experiences [Unpublished doctoral dissertation]. Indiana University.

Kim, J. H. (2014). The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences. Tourism Management, 44, 34-45.

Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. Journal of Travel Research, 57(7), 856-870.

Kim, J. H., Ritchie, J. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel research, 51(1), 12-25.

Kim, J. H., Ritchie, J. R., & Tung, V. W. S. (2010). The effect of memorable experience on behavioral intentions in tourism: A structural equation modeling approach. Tourism Analysis, 15(6), 637-648.

Kim, J. H., Badu-Baiden, F., Kim, S., Koseoglu, M. A., & Baah, N. G. (2024). Evolution of the memorable tourism experience and future research prospects. Journal of Travel Research, 63(6), 1315-1334.

Kladou, S., & Mavragani, E. (2015). Assessing destination image: An online marketing approach and the case of TripAdvisor. Journal of Destination Marketing & Management, 4(3), 187-193.

Kruger, M., Viljoen, A., & Saayman, M. (2017). Who visits the Kruger National Park, and why? Identifying target markets. Journal of Travel & Tourism Marketing, 34(3), 312-340.

Maghrifani, D., Liu, F., & Sneddon, J. (2024). The effects of past and expected experiences on revisit intention: A study of Australian and Indonesian tourists. Consumer Behavior in Tourism and Hospitality, 19(1), 1-17.

Neal, J. D., Sirgy, M. J., & Uysal, M. (1999). The role of satisfaction with leisure travel/tourism services and experience in satisfaction with leisure life and overall life. Journal of Business Research, 44(3), 153-163.

Otto, J. E., & Ritchie, J. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165-174.

Pine, B. J., & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97-105.

Ramkissoon, H. (2015). Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies. Development Southern Africa, 32(3), 292-302.

Rasoolimanesh, S. M., Seyfi, S., Rather, R. A., & Hall, C. M. (2022). Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context. Tourism Review, 77(2), 687-709.

Rather, R. A., & Hollebeek, L. D. (2019). Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty. International Journal of Contemporary Hospitality Management, 31(3), 1432-1451.

Rather, R. A., & Hollebeek, L. D. (2021). Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age. Journal of Retailing and Consumer Services, 60, Article 102453.

Rather, R. A., Tehseen, S., Itoo, M. H., & Parrey, S. H. (2021). Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector. In R. A. Rather, S. Tehseen, M. H. Itoo, & S. H. Parrey (Eds.), Consumer behaviour in hospitality and tourism (pp. 44-65). Routledge.

Rodrigues, Á., & Loureiro, S. M. C. (2022). Analyzing the strength of novelty and meaningfulness in astrotourism experiences: The mediating role of hedonism. Consumer Behavior in Tourism and Hospitality, 17(4), 453-467.

Rodríguez-Campo, L., Braña-Rey, F., Alén-González, E., & Fraiz-Brea, J. A. (2021). The liminality in popular festivals: Identity, belonging and hedonism as values of tourist satisfaction. In R. S. Bristow & I. Jenkins (Eds.), Liminality in tourism: Spatial and temporal considerations (pp. 11-31). Routledge.

Sharma, P., & Nayak, J. K. (2019). Understanding memorable tourism experiences as the determinants of tourists’ behaviour. International Journal of Tourism Research, 21(4), 504-518.

Sie, L., Phelan, K. V., & Pegg, S. (2018). The interrelationships between self-determined motivations, memorable experiences and overall satisfaction: A case of older Australian educational tourists. Journal of Hospitality and Tourism Technology, 9(3), 354-379.

Sthapit, E., & Coudounaris, D. N. (2018). Memorable tourism experiences: Antecedents and outcomes. Scandinavian Journal of Hospitality and Tourism, 18(1), 72-94.

Sthapit, E., Björk, P., & Jiménez Barreto, J. (2021). Negative memorable experience: North American and British Airbnb guests’ perspectives. Tourism Review, 76(3), 639-653.

Sthapit, E., Björk, P., Coudounaris, D. N., & Jiménez-Barreto, J. (2024). Memorable Halal tourism experience and its effects on place attachment. International Journal of Hospitality & Tourism Administration, 25(3), 575-601.

Tarssanen, S. (2007). Handbook for experience stagers. Lapland Center of Expertise for the Experience Industry.

Tsai, C. T. (2016). Memorable tourist experiences and place attachment when consuming local food. International Journal of Tourism Research, 18(6), 536-548.

Tsiotsou, R. H., & Goldsmith, R. E. (2012). Strategic marketing in tourism services. Emerald Group Publishing.

Tung, V. W. S., & Ritchie, J. B. (2011). Exploring the essence of memorable tourism experiences. Annals of Tourism Research, 38(4), 1367-1386.

Uriely, N. (2005). The tourist experience: Conceptual developments. Annals of Tourism Research, 32(1), 199-216.

Yu, C. P., Chang, W. C., & Ramanpong, J. (2019). Assessing visitors’ Memorable Tourism Experiences (MTEs) in forest recreation destination: A case study in Xitou nature education area. Forests, 10(8), Article 636.

Xem thêm