Tác động của chất lượng website đến ý định mua hàng trong lãnh vực thương mại điện tử tại Thành phố Hồ Chí Minh

Abbaspour, B., & HazarinaHashim, N. (2015). The influence of website quality dimensions on customer satisfaction in travel website. International Journal of Science Commerce and Humanities, 3(5), 6-17.

Aini, Q., Fetrina, E., & Epriani, N. C. (2023). WebQual 4.0 plus: An approach to measure customer satisfaction toward website quality. 11th International Conference on Cyber and IT Service Management (CITSM), Makassar, Indonesia (pp. 1-6). https://doi.org/10.1109/CITSM60085.2023.10455371

Ajay Kaushik, N., & Potti Srinivasa, R. (2017). Effect of website quality on customer satisfaction and purchase intention in online travel ticket booking websites. Management, 7(5), 168-173.

Alhelalat, J. A., Ma’moun, A. H., & Twaissi, N. M. (2017). The impact of personal and functional aspects of restaurant employee service behaviour on customer satisfaction. International Journal of Hospitality Management, 66(9), 46-53.

Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391-402.

Barnes, S., & Vidgen, R. (2000). WebQual: An exploration of website quality. https://aisel.aisnet.org/ecis2000/74

Belanche, D., Casaló, L. V., & Guinalíu, M. (2012). Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk. Journal of Retailing and Consumer Services, 19(1), 124-132.

Benbunan-Fich, R. (2001). Using protocol analysis to evaluate the usability of a commercial web site. Information and Management, 39(2), 151-163.

Bui, V. N., & Ha, G. N. K. (2024). Giáo trình sau đại học phương pháp nghiên cứu khoa học trong kinh doanh- Cập nhật SmartPLS [Postgraduate textbook in scientific research methods in business - SmartPLS update]. Nhà Xuất Bản Tài chính.

Chen, C. W. D., & Cheng, C. Y. J. (2009). Understanding consumer intention in online shopping: A respecification and validation of the DeLone and McLean model. Behaviour and Information Technology, 28(4), 335-345.

Chi, T. (2018). Mobile commerce website success: Antecedents of consumer satisfaction and purchase intention. Journal of Internet Commerce, 17(3), 189-215.

Christian, I. O., Anning-Dorson, T., & Tackie, N. N. (2018). Customer loyalty and value anticipation: Does perceived competition matter? African Journal of Economic and Management Studies, 12(2), 321-335.

Corritore, C. L., Marble, R. P., Wiedenbeck, S., Kracher, B., & Chandran, A. (2005). Measuring online trust of websites: Credibility, perceived ease of use, and risk. A Conference on a Human Scale 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, Nebraska, USA, August 11-14, 2005.

Danaher, B. G., McKay, H. G., & Seeley, J. R. (2005). The information architecture of behavior change websites. Journal of Medical Internet Research, 7(2), Article e406. 

Dapas, C. C., Sitorus, T., Purwanto, E., & Ihalauw, J. J. (2019). The effect of service quality and website quality of zalora: Com on purchase decision as mediated by purchase intention. Calitatea, 20(169), 87-92.

Davidavičienė, V., & Tolvaišas, J. (2011). Measuring quality of e-commerce web sites: Case of Lithuania. Economics and Management, 16(2), 273-279.

Dhingra, S., Gupta, S., & Bhatt, R. (2020). A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention. International Journal of E- Business Research (IJEBR), 16(3), 42-59.

Fortin, D. R. (2000). Clipping coupons in cyberspace: A proposed model of behavior for deal-prone consumers. Pshycology & Marketing, 17(6), 515-534. https://doi.org/10.1002/(SICI)1520-6793(200006)17:6<515::AID-MAR5>3.0.CO;2-B

Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.

Geissler, G., Zinkhan, G., & Watson, R. T. (2001). Web home page complexity and communication effectiveness. Journal of the Association for Information Systems, 2(2), 1-46.

Ghose, S., & Dou, W. (1998). Interactive functions and their impacts on the appeal of Internet presence sites. Journal of Advertising Research, 38(2), 29-43.

Ha, G. N. K. (2020). Customer satisfaction at Tiki.vn e-commerce platform. Journal of Asian Finance, Economics and Business, 7(4), 173-183. https://doi.org/10.13106/jafeb.2020.vol7.no4.173

Ha, G. N. K., & Bui, V. N. (2019). Giáo trình cao học phương pháp nghiên cứu khoa học trong kinh doanh - Cập nhật SmartPLS [Master’s textbook in scientific research methods in business - SmartPLS update]. Nhà Xuất Bản Tài Chính.

Ha, G. N. K., & Ho, B. M. (2014). Sự thỏa mãn của khách hàng đối với trang web mua sắm theo nhóm qua mạng Hotdeal.vn [Customer satisfaction with online group shopping website Hotdeal.vn]. Tạp chí Khoa học Đại học Đồng Tháp, 8(4), 3-15. https://doi.org/10.31219/osf.io/dg36u

Ha, G. N. K., Bui, V. N., & Tran, Q. N. (2019). The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust, e-satisfaction, and perceived enjoyment: An evidence from online shopping in Vietnam. Uncertain Supply Chain Management, 8(2), 351-370. https://doi.org/10.5267/j.uscm.2019.11.004

Hair, J., Hult, G., Ringle, C., & Sarstedt, M. (2022). A primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). Sage.

Hausman, A. V., & Siekpe, J. S. (2009). The effect of web interface features on consumer online purchase intentions. Journal of Business Research, 62(1), 5-13.

Hoffman, D. L., Novak, T. P., & Peralta, M. A. (1999). Information privacy in the marketspace: Implications for the commercial uses of anonymity on the web. The Information Society, 15(2), 129-139.

Hsu, C. L., Chang, K. C., & Chen, M. C. (2012). The impact of website quality on customer satisfaction and purchase intention Perceived playfulness and perceived flow as mediators. Information Systems and E-Business Management, 10(4), 549-570. https://doi.org/10.1007/s10257-011-0181-5

Ideasonpurpose. (2024). 7 Qualities of a great website | Ideas on purpose. https://www.ideasonpurpose.com/on/7-qualities-great-website/

Jauhari, M. T., Kusumawati, A., & Nuralan, I. P. (2019). The impact of website quality on consumer satisfaction and purchase intention. https://www.semanticscholar.org/paper/ THE-IMPACT-OF-WEBSITE-QUALITY-ON-CONSUMER-AND-Case-Jauhari-Kusumawati/a9c0a66aa82400689b12e8332550d83c95807062

Khan, S. A., Liang, Y., & Shahzad, S. (2015). An empirical study of perceived factors affecting customer satisfaction to re-purchase intention in online stores in China. Journal of Service Science and Management, 8(3), 291-305.

Kim, E. B., & Eom, S. B. (2002). Designing effective cyber store user interface. Industrial Management and Data Systems, 102(5), 241-251.

Kim, H., & Niehm, L. S. (2009). The impact of website quality on information quality, value, and loyalty intentions in apparel retailing. Journal of Interactive Marketing, 23(3), 221-233.

Le, H. V., Nguyen, T. H. T., Nguyen, N., & Pervan, S. (2020). Development and validation of a scale measuring Hotel Website Service Quality (HWebSQ). Tourism Management Perspectives, 35(2), Article 100697. https://doi.org/10.1016/j.tmp.2020.100697

Lin, H. F. (2007). The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context. Total Quality Management and Business Excellence, 18(4), 363-378.

Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing Theory and Applications, 13(3), 432-438.

Maharsi, A. R., Njotoprajitno, R. S., Hadianto, B., & Wiraatmaja, J. (2021). The effect of service quality and customer satisfaction on purchasing intention: A case study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(4), 475-482.

Moc Minh (2024). Doanh số TMĐT TP.HCM đạt gần 11 tỷ USD [Ho Chi Minh City’s e-commerce turnover reached nearly 11 billion USD]. https://vneconomy.vn/doanh-so-thuong-mai-dien-tu-tp-hcm-dat-gan-11-ty-usd.htm

Morales-Vargas, A., Pedraza-Jimenez, R., & Codina, L. (2023). Website quality evaluation: A model for developing comprehensive assessment instruments based on key quality factors. Journal of Documentation, 79(7), 95-114.

Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). E-S-Qual: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233. https://doi.org/10.1177/1094670504271156

Poddar, A., Donthu, N., & Wei, Y. (2009). Website customer orientations, website quality, and purchase intentions: The role of website personality. Journal of Business Research, 62(4), 441- 450.

Rasli, S., Khairi, N., Ayathuray, H., & Sudirman, M. S. (2018). The effect of e-business website quality on customer satisfaction. Selangor Business Review, 3(1), 37-45.

Rohman A. A., Asmara R., & Andriani D. R. (2023). The effect of multidimensional consumer perceived value on customer satisfaction and purchase intention of organic food. HABITAT, 34(2), 213-224. https://doi.org/10.21776/ub.habitat.2023.034.2.19

Saleem, U., Yi, S., Bilal, M., Topor, D. I., & Căpuṣneanu, S. (2022). The impact of website quality on customer satisfaction and eWOM in online purchase intention: The moderating role of gender in risk-taking. Frontiers in Psychology, 13(1), Article 945707. https://doi.org/10.3389/fpsyg.2022.945707

Sauro, J. (2016). Measuring the quality of the website user experience [Doctoral dissertation]. University of Denver.

Shaouf, A., Lü, K., & Li, X. (2016). The effect of web advertising visual design on online purchase intention: An examination across gender. Computers in Human Behavior, 60(C), 622-634.

Shin, J. I., Chung, K. H., Oh, J. S., & Lee, C. W. (2013). The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea. International Journal of Information Management, 33(3), 453-463.

Szymanski, D. M., & Hise, R. T. (2000). E-satisfaction: An initial examination. Journal of Retailing, 76(3), 309-322.

Tandon, A., Aakash, A., & Aggarwal, A. G. (2020). Impact of EWOM, website quality, and product satisfaction on customer satisfaction and repurchase intention: Moderating role of shipping and handling. International Journal of System Assurance Engineering and Management, 11(1), 349-356.

Tandon, U., Kiran, R., & Sah, A. N. (2017). Customer satisfaction as mediator between website service quality and repurchase intention: An emerging economy case. Service Science, 9(2), 106-120.

Tumijan, W. B., Rapaiee, K. M., & Latif, R. A. (2022). Relationship between sports’ club website quality and users’ satisfaction. Malaysian Journal of Social Sciences and Humanities (MJSSH), 7(4), e001423-e001423.

Ủy ban nhân dân Thành phố Hồ Chí Minh (UBND TP.HCM) (2022). Quyết định số 313/QĐ-UBND ngày 21/01/2022 về phê duyệt Kế hoạch tổng thể Phát triển TMĐT trên địa bàn TP.HCM giai đoạn 2021 - 2025 [Decision No. 313/QD-UBND dated January 21, 2022 approving the Master Plan for E-commerce Development in Ho Chi Minh City for the period 2021 - 2025]. https://vpub.hochiminhcity.gov.vn/portal/pages/2022-1-26/Phe-duyet-Ke-hoach-Tong-the-Phat-trien-thuong-mai-c0zgsgj6rsqx.aspx

Webb, H. W., & Webb, L. A. (2004). SiteQual: An integrated measure of website quality. Journal of Enterprise Information Management, 17(6), 430-440.

Yoo, B., & Donthu, N. (2015). Developing a scale to measure the Perceived Quality of an Internet Shopping Site (PQISS). In H. Spotts & H. Meadow (eds.), Proceedings of the 2000 Academy of Marketing Science (AMS) annual conference. Springer. https://doi.org/10.1007/978-3-319-11885-7_129

Zarei, G., Asgarnezhad, N. B., & Noroozi, N. (2019). The effect of Internet service quality on consumers’ purchase behavior: The role of satisfaction, attitude, and purchase intention. Journal of Internet Commerce, 18(2), 197-220.

Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31-46.

Xem thêm