English
19(12)2024
Môi trường làm việc vui vẻ và hành vi công dân tổ chức hướng đến khách hàng của nhân viên khách sạn: Vai trò của cạn kiệt cảm xúc và lòng biết ơn
Tác giả liên hệ, Email:Ngày nộp: 04-04-2024
Ngày duyệt đăng: 08-07-2024 Ngày xuất bản: 18-10-2024
Tóm tắt
Chỉ số JEL
Từ khóa
Trích dẫn:
Le, P. T., Ta, T. V., & Ha, H. M. (2024). Môi trường làm việc vui vẻ và hành vi công dân tổ chức hướng đến khách hàng của nhân viên khách sạn: Vai trò của cạn kiệt cảm xúc và lòng biết ơn [Workplace fun and customer-oriented organizational citizenship behavior of hospitality employees: The role of emotional exhaustion and gratitude]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị Kinh doanh, 19(12), 76-90. doi:10.46223/HCMCOUJS.econ.vi.19.12.3347.2024
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© The Author(s) 2024. This is an open access publication under CC BY NC licence.