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20(4)2025

Ảnh hưởng của truyền miệng trực tuyến và tiếp thị mạng xã hội đến ý định mua hàng


Tác giả - Nơi làm việc:
Nguyễn Thị Khánh Thảo - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Trần Huỳnh Tấn Sang - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Lý Phước Sang - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Đặng Thanh Tài - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Bùi Ngọc Tuấn Anh - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Tác giả liên hệ, Email: Nguyễn Thị Khánh Thảo - 2154010877thao@ou.edu.vn
Ngày nộp: 30-03-2024
Ngày duyệt đăng: 22-11-2024
Ngày xuất bản: 13-01-2025

Tóm tắt
Công nghệ số đã trở thành nguồn lực chính trong việc định hình thương mại hiện đại, đặc biệt là trong lĩnh vực mua hàng trực tuyến. Nghiên cứu này khám phá ảnh hưởng của các yếu tố đối với ý định mua hàng trực tuyến của sinh viên tại Thành phố Hồ Chí Minh, dựa trên lý thuyết Hành vi hoạch định (TPB). Ứng dụng phương pháp PLS-SEM và phân tích dữ liệu thu thập từ sinh viên, nghiên cứu đã phát hiện ra rằng truyền miệng điện tử (e-WOM) và tiếp thị qua mạng xã hội (SMM) có tác động đáng kể đến Ý Định mua hàng (YD) thông qua việc nhận thức Rủi Ro (RR) và nhận thức Giá Trị (GT). Nghiên cứu không chỉ xem xét sự ảnh hưởng từ các yếu tố khách quan đến chủ quan mà còn đánh giá chúng như một hệ thống liên kết, giúp làm sáng tỏ sự tương tác lẫn nhau giữa các yếu tố đối với ý định mua hàng trực tuyến. Cuối cùng, nghiên cứu cung cấp các chiến lược cho các doanh nghiệp hoặc cá nhân đang tìm cách mở rộng thị phần hoặc mới bắt đầu xâm nhập vào thị trường kinh doanh trực tuyến và đề xuất các hướng giải quyết mới cho những đề tài sau, đồng thời đưa ra những hạn chế của đề tài hiện tại.

Chỉ số JEL
M3; M31; M37

Từ khóa
tiếp thị mạng xã hội; truyền miệng trực tuyến; ý định mua hàng

Toàn văn:
PDF Appendix

Trích dẫn:

Nguyen, T. T. K., Tran, S. H. T., Ly, S. P., Dang, T. T., & Bui, A. N. T. (2025). Ảnh hưởng của truyền miệng trực tuyến và tiếp thị mạng xã hội đến ý định mua hàng [The impact of online word of mouth and social media marketing on purchase intention]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị Kinh doanh, 20(4), 29-45. https://doi.org/10.46223/HCMCOUJS.econ.vi.20.4.3331.2025


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