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19(12)2024

Hiệu quả công việc của nhân viên ngành logistics dưới tác động của lãnh đạo chuyển hóa: Nhận diện hành vi tích cực


Tác giả - Nơi làm việc:
Nguyễn Thị Thu Hiền - Trường Đại học Tài chính - Marketing, Thành phố Hồ Chí Minh , Việt Nam
Huỳnh Thị Thu Sương - Trường Đại học Tài chính - Marketing, Thành phố Hồ Chí Minh , Việt Nam
Tác giả liên hệ, Email: Huỳnh Thị Thu Sương - huynhthusuong@ufm.edu.vn
Ngày nộp: 21-02-2024
Ngày duyệt đăng: 02-05-2024
Ngày xuất bản: 12-09-2024

Tóm tắt
Nghiên cứu này nhằm khám phá mối quan hệ của các nhân tố lãnh đạo chuyển hóa đến hiệu quả công việc nhờ ảnh hưởng của các hành vi tích cực gồm gắn kết, hài lòng và sáng tạo của nhân viên. Vận dụng lý thuyết lãnh đạo chuyển hóa, trao đổi xã hội và sự tự chủ, nghiên cứu được thực hiện bằng phần mềm SmartPLS4, với 355 quan sát gồm nhân viên kinh doanh tại các doanh nghiệp Logistics kho bãi và giao nhận Thành phố Hồ Chí Minh. Bằng chứng cho thấy thừa hưởng ưu việt của lãnh đạo chuyển hóa đã nuôi dưỡng các hành vi tích cực của nhân viên; và chính các nhân tố gồm sự hài lòng, gắn kết và sáng tạo của nhân viên giúp thúc đẩy hiệu quả công việc. Các hành vi tích cực trong nghiên cứu này đóng vai trò trung gian truyền tải tác động từ lãnh đạo chuyển hóa đến hiệu quả công việc với hiệu ứng trung gian một phần, cụ thể là hiệu ứng bổ sung. Từ kết quả nghiên cứu giúp nhà quản trị nhận thức toàn diện về vai trò của lãnh đạo chuyển hóa thúc đẩy sự sáng tạo, hài lòng công việc và gắn kết công việc, từ đó, cải thiện hiệu quả công việc của nhân viên trong bối cảnh ngành Logistics vẫn chịu tác động của suy thoái toàn cầu.

Chỉ số JEL
J24; J28; M12; M54

Từ khóa
gắn kết công việc; hiệu quả công việc; hài lòng công việc; logistics; lãnh đạo chuyển hóa; sự sáng tạo

Toàn văn:
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Trích dẫn:

Nguyen, H. T. T., & Huynh, S. T. T. (2024). Hiệu quả công việc của nhân viên ngành logistics dưới tác động của lãnh đạo chuyển hóa: Nhận diện hành vi tích cực [Work performance of employees’ logistics industry under the influence of transformational leadership: Identifying positive behaviors]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị Kinh doanh, 19(12), 3-18. doi:10.46223/HCMCOUJS.econ.vi.19.12.3261.2024


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