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19(4)2024

Tác động của UGC lên ý định mua hàng công nghệ của gen Z


Tác giả - Nơi làm việc:
Mai Hoài Phương - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Nguyễn Thị Phương Linh - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Lâm Ngọc Linh - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Nguyễn Thị Ngọc Nhi - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Bùi Ngọc Tuấn Anh - Trường Đại học Mở Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh , Việt Nam
Tác giả liên hệ, Email: Mai Hoài Phương - 1954112064phuong@ou.edu.vn
Ngày nộp: 17-03-2023
Ngày duyệt đăng: 23-06-2023
Ngày xuất bản: 20-03-2024

Tóm tắt
Bài nghiên cứu khám phá vai trò trung gian của hữu ích cảm nhận và tin cậy cảm nhận của nội dung người dùng tạo ảnh hưởng đến ý định mua sản phẩm công nghệ tại thị trường Thành phố Hồ Chí Minh. Mẫu khảo sát là 438 khách hàng đã từng mua sản phẩm công nghệ tại Thành phố Hồ Chí Minh có độ tuổi từ 18 - 25 tuổi. Để kiểm định các giả thuyết nghiên cứu nhóm sử dụng mô hình cấu trúc (PLS-SEM). Nghiên cứu được thực hiện bằng phương pháp định tính để kiểm định thang đo đề xuất và phương pháp định lượng được tiến hành thông qua khảo sát bảng câu hỏi kiểm định mô hình nghiên cứu. Sau quá trình thực hiện đề tài có đóng góp quan trọng về mặt học thuật khi khẳng định được mối quan hệ tích cực của nội dung do người dùng tạo và ý định mua; ngoài ra nghiên cứu cũng làm rõ được vai trò trung gian của tin cậy cảm nhận đối với nội dung do người dùng tạo và ý định mua. Về mặt thực tiễn, nghiên cứu giúp cho doanh nghiệp thấy được vai trò quan trọng của nội dung do người dùng tạo dẫn đến ý định mua, từ đó giúp cho doanh nghiệp có những phương án tiếp thị cho phù hợp đến với khách hàng mục tiêu.

Chỉ số JEL
M1; M31; M37

Từ khóa
hữu ích cảm nhận; nội dung do người dùng tạo; tin cậy cảm nhận; ý định mua

Toàn văn:
PDF

Trích dẫn:

Mai, P. H., Nguyen, L. T. P., Lam, L. N., Nguyen, N. T. N., & Bui, A. N. T. (2024). Tác động của UGC lên ý định mua hàng công nghệ của gen Z [The impact of UGC on technology the purchase intention of gen Z]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị Kinh doanh, 19(4), 93-111. doi:10.46223/HCMCOUJS.econ.vi.19.4.2696.2024


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