English
19(2)2024
Ảnh hưởng của căng thẳng, kiệt sức, xung đột vai trò công việc và gia đình, đến ý định nghỉ việc tại công ty Điện lực Long An
Tác giả liên hệ, Email:Ngày nộp: 19-11-2022
Ngày duyệt đăng: 21-02-2023 Ngày xuất bản: 29-07-2023
Tóm tắt
Chỉ số JEL
Từ khóa
Trích dẫn:
Huynh, S. T. T., & Nguyen, T. M. (2024). Ảnh hưởng của căng thẳng, kiệt sức, xung đột vai trò công việc và gia đình, đến ý định nghỉ việc tại công ty Điện lực Long An [Effects of stress, burnout, work - family conflict, performance reduction on turnover intention at Long An Power Company: The moderating role of supervision’s support]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị Kinh doanh, 19(2), 19-34. doi:10.46223/HCMCOUJS.econ.vi.19.2.2588.2024
Tài liệu tham khảo
Andresen, I. H., Hansen, T., & Grov, E. K. (2017). Norwegian nurses’ quality of life, job satisfaction, as well as intention to change jobs. Nordic Journal of Nursing Research, 37(2), 90-99.
Arshadi, N., & Damiri, H. (2013). The relationship of job stress with turnover intention and job performance: Moderating role of OBSE. Procedia - Social and Behavioral Sciences, 84(2013), 706-710.
Aryee, S., Walumbwa, F. O., Mondejar, R., & Chu, C.W. (2015). Accounting for the influence of overall justice on job performance: Integrating self‐determination and social exchange theories. Journal of Management Studies, 52(2), 231-252.
Ashtari, Z., Farhady, Y., & Khodaee, M. R. (2009). Relationship between job burnout and work performance in a sample of Iranian mental health staff. African Journal of Psychiatry, 12(1), 71-74.
Babin, B. J., & Boles, J. S. (1996). The effects of perceived co-worker involvement and supervisor Support on service provider role stress, performance and job satisfaction. Journal of Retailing, 72(1), 57-75.
Bayer, N., Golbasi, Z., Uzuntarla, Y., & Akarsu, K. (2021). Job satisfaction, burnout and turnover intention of nurses working in hospital during the pandemic Covid-19 in Turkey. Journal of Clinical Medicine of Kazakhstan, 18(6), 69-75.
Bethge, M., & Radoschewski, F. M. (2012). Adverse effects of effort - reward imbalance on work ability: Longitudinal findings from the German sociomedical panel of employees. International Journal of Public Health, 57(5), 797-805. doi:10.1007/s00038-011-0304-2
Blanch, A., & Aluja, A. (2009). Work, family and personality: A study of work - family conflict. Personality and Individual Differences, 46(4), 520-524. doi:10.1016/j.paid.2008.12.004
Blanch, A., & Aluja, A. (2012). Social support (family and supervisor), work-family conflict, and burnout: Sex differences. Human Relations, 65(7), 811-833. doi:10.1177/0018726712440471
Blau, P. M. (1964). Exchange and power in social life. Hoboken, NJ: Wiley.
Blomme, R. J., Van Rheede, A., & Tromp, D. M. (2010). The use of the psychological contract to explain turnover intentions in the hospitality industry: A research study on the impact of gender on the turnover intentions of highly educated employees. The International Journal of Human Resource Management, 21(1), 144-162.
Bogaert, P., Clarke, S., Willems, R., & Mondelaers, M. (2013). Nurse practice environment, workload, burnout, job outcomes, and quality of care in psychiatric hospitals: A structural equation model approach. Journal of Advanced Nursing, 69(7), 1515-1524.
Charoensukmongkol, P. (2016). The interconnections between bribery, political network, government supports, and their consequences on export performance of small and medium enterprises in Thailand. Journal of International Entrepreneurship, 14(2), 259-276.
Chen, H. F., Lee, C. H., & Chang, R. E. (2010). Workload of attending physicians at an academic center in Taiwan. Journal of The Chinese Medical Association: JCMA, 73(8), 425-430.
Chen, I. H., Brown, R., Bowers, B. J., & Chang, W. Y. (2015). Work ‐ to ‐ family conflict as a mediator of the relationship between JS and turnover intention. Journal of Advanced Nursing, 71(10), 2350-2363.
Choi, S., Cheong, K., & Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality: An International Journal, 22(5), 492-516.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
Dagget, T., Molla, A., & Belachew, T. (2016). Job related stress among nurses working in Jimma Zone public hospitals, South West Ethiopia: A cross sectional study. BMC Nursing, 15(1), 15-39.
Edward, P. L., & Kristin, M. C. (2018). What causes labor turnover to vary? (Working Paper 24873). Retrieved October 09, 2022, from http://www.nber.org/papers/w24873
Elci, M., Yildiz, B., & Karabay, M. E. (2018). How burnout affects turnover intention? The conditional effects of subjective vitality and supervisor support. International Journal of Organizational Leadership, 7(2018), 47-60.
Emerson, R. M. (1962). Power-dependence relations. American Sociological Review, 27(1), 31-41.
Emerson, R. M. (1976). Social exchange theory. Annual Review of Sociology, 2(1), 335-362.
Fu, W., & Deshpande, S. P. (2014). The impact of caring climate, JS, and organizational commitment on job performance of employees in a China’s insurance company. Journal of Business Ethics, 124(2), 339-349.
Gilbreath, B., & Benson, P. G. (2004). The contribution of supervisor behaviour to employee psychological well-being. Work & Stress, 18(3), 255-266. doi:10.1080/02678370412331317499
Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3), 463-488.
Gupta, N., & Beehr, T. A. (1979). Job stress and employee behaviors. Organizational Behavior & Human Performance, 23(3), 373-387. doi:10.1016/0030-5073(79)90004-7
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). New York, NY: Pearson.
Halter, M., Boiko, O., Pelone, F., Beighton, C., Harris, R., Gale, J., Gourlay, S., & Drennan, V. (2017). The determinants and consequences of adult nursing staff turnover: A systematic review of systematic reviews. BMC Health Services Research, 17, Article 824. doi:10.1186/s12913-017-2707-0
Halbesleben, J. R. (2006). Sources of social support and burnout: A meta-analytic test of the conservation of resources model. Journal of Applied Psychology, 91(5), 1134-1145. doi:10.1037/0021-9010.91.5.1134
Hanna, T. N., Shekhani, H., Lamoureux, C., Mar, H., Nicola, R., Sliker, C., & Johnson, J. O. (2017). Emergency radiology practice patterns: Shifts, schedules, and JS. Journal of the American College of Radiology, 14(3), 345-352.
Hausknecht, J. P., & Trevor, C. O. (2011). Collective turnover at the group, unit, and organizational levels: Evidence, issues, and implications. Journal of Management, 37(1), 352-388.
Hobfoll, S. E. (1989). Conservation of resources - A new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524. doi:10.1037/0003-066x.44.3.513
Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6(4), 307-324. doi:10.1037//1089-2680.6.4.307
Hollingworth, D., & Valentine, S. (2014). Corporate social responsibility, continuous process improvement orientation, organizational commitment and turnover intentions. International Journal of Quality & Reliability Management, 31(6), 629-651. doi:10.1108/ijqrm-09-2012-0131
Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597-606.
Ioannidi, D., Nikolatou, I., Sioula, E., Galanakis, M., Chrousos, G., & Darviri, C. (2016) The implications of the conflict between work and family in strain levels: A review paper. Psychology, 7, 1138-1145. doi:10.4236/psych.2016.78114
Jamal, M. (2005). Personal and organizational outcomes related to job stress and type-A behavior: A study of Canadian and Chinese employees. Journal of Sress & Health, 21(2), 73-143. doi:10.1002/smi.1047
Jamal, M. (2010). Burnout among Canadian, Chinese, Malaysian and Pakistani employees: An empirical examination. International Management Review, 6(1), 31-41.
Kazmi, S. W., Rafiq, T., & Tabassum, S. (2020). The role of job satisfaction and burnout on work-family conflict and turnover intentions. Market Forces College of Management Sciences, 15(1), 63-85.
Keel, P. (1993). Psychische belastungen durch die arbeit: Burnout-syndrom. Soz Präventivmed 38, S131-S132. doi:10.1007/BF01305364
Khan, S. I., Mahmood, A., Kanwal, S., & Latif, Y. (2015). How perceived supervisor support effects workplace deviance? Mediating role of perceived organizational support. Pakistan Journal of Commerce & Social Sciences, 9(3), 940-967.
Lazaro, C., Shinn, M., & Robinson, P. E. (1984). Burnout, job performance, and job withdrawal behaviors. Journal of Health and Human Resources Administration, 7, 213-234.
Lazear, E., & McCue, K. (2018). What causes labor turnover to vary? (Working Paper No. 24873). Retrieved October 09, 2022, from http://www.nber.org/papers/w24873
Larson, L. L. (2004) Internal auditors and job stress. Managerial Auditing Journal, 19, 1119-1130. doi:10.1108/02686900410562768
Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81(2), 123-33.
Lobel, S. A. (1991). Allocation of investment in work and family roles: Alternative theories and implications for research. Academy of Management Review, 16(3), 507-521.
Lu, Y., Hu, X. M., Huang, X. L., Zhuang, X. D., Guo, P., Feng, L. F., …Hao, Y. T. (2017). The relationship between job satisfaction, work stress, work-family conflict, and turnover intention among physicians in Guangdong, China: A cross sectional study. BMJ Open, 7(5), Article e014894. doi:10.1136/bmjopen-2016 014894
Maertz, C. P., Griffeth, R. W., Campbell, N. S., & Allen, D. G. (2007). The effects of perceived organizational support and perceived supervisor support on employee turnover. Journal of Organizational Behavior, 28(8), 1059-1075.
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113.
Menguc, B., Auh, S., Fisher, M., & Haddad, A. (2013). To be engaged or not to be engaged: The antecedents and consequences of service employee engagement. Journal of Business Research, 66(11), 2163-2170.
Molm, L. D., Peterson, G., & Takahashi, N. (1999). Power in negotiated and reciprocal exchange. American Sociological Review, 64(6), 876-890.
Muthusamy, S. K., & White, M. A. (2005). Learning and knowledge transfer in strategic alliances: A social exchange view. Organization Studies, 26(3), 415-441.
Myhren, H., Ekeberg, Ø., & Stokland, O. (2013). Job satisfaction and burnout among intensive care unit nurses and physicians. Critical Care Research and Practice, 2013, 1-6. doi:10.1155/2013/786176
Nohe, C., & Sonntag, K. (2014). Work-family conflict, social support, and turnover intentions: A longitudinal study. Journal of Vocational Behavior, 85(1), 1-12.
Omar, M. S., Abdul, A., S. F., & Mohd, S. N. (2020). Factors affecting job satisfaction among academic employees in polytechnic. Malaysian Journal of Social Sciences and Humanities (MJSSH), 5(11), 209-216. doi:10.47405/mjssh.v5i11.540
Ortlieb, R., & Sieben, B. (2012) How to safeguard critical resources of professional and managerial staff: Exploration of a taxonomy of resource retention strategies. The International Journal of Human Resource Management, 23(8), 1688-1704. doi:10.1080/09585192.2011.610341
Payne, N. (2001). Occupational stressors and coping as determinants of burnout in female hospice nurses. Journal of Advanced Nursing, 33(3), 396-405.
Pienaar, J., & Willemse, S. A. (2008). Burnout, engagement, coping and general health of service employees in the hospitality industry. Tourism Management, 29(6), 1053-1063.
Reader, T. W., Mearns, K., Lopes, C., & Kuha, J. (2017). Organizational support for the workforce and employee safety citizenship behaviors: A social exchange relationship. Human Relations, 70(3), 362-385.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
Salancik, G. R., & Pfeffer, J. (1978). A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 21(2), 224-253.
Salvarani, V., Rampoldi, G., Ardenghi, S., Bani, M., Blasi, P., Ausili, D., Di Maurio, S., & Strepparava, M. (2019). Protecting emergency room nurses from burnout: The role of dispositional mindfulness, emotion regulation and empathy. Journal of Nursing Management, 27(1), 765-774.
Sanchez-Gomez, M., Giorgi, G., Finstad, G. F., Alessio, F., Ariza-Montes, A., Arcangeli, G., & Mucci, N. (2021). Economic stress at work: Its impact over absenteeism and innovation. International Journal of Environment Resource and Public Health, 18(10), Article 5265. doi:10.3390/ijerph18105265
Sarafis, P., Rousaki, E., & Tsounis, A. (2016). The impact of occupational stress on nurses’ caring behaviors and their health related quality of life. BMC Nurs, 15, Article 56. doi:10.1186/s12912-016-0178-y
Shanock, L. R., & Eisenberger, R. (2006). When supervisors feel supported: Relationships with subordinates’ perceived supervisor support, perceived organizational support, and performance. Journal of Applied psychology, 91(3), 689-695.
Silvestre, J. H., Ulrich, B. T., Johnson, T., Spector, N., & Blegen, M. A. (2017). A multisite study on a new graduate registered nurse transition to practice program: Return on investment. Nursing Economics, 35(3), 110-118.
Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259-293. doi:10.1111/j.1744-6570.1993.tb00874.x
Thomas, J., & Griffin, R. (1983). The social information processing model of task design: A review of the literature. Academy of Management Review, 8(4), 672-682.
Tufail, M. S., Ismail, H., & Zahra, S. (2016). The impact of work social support on firm innovation capability: The meditational role of knowledge sharing process and js and moderating role of organizational trust. Pakistan Journal of Social Sciences, 36(2), 1215-1228.
Ward, C., & Berno, T. (2011). Beyond social exchange theory: Attitudes toward tourists. Annals of Tourism Research, 38(4), 1556-1569.
Weigl, M., Stab, N., Herms, I., Angerer, P., Hacker, W., & Glaser, J. (2016). The associations of supervisor support and work overload with burnout and depression: A cross‐sectional study in two nursing settings. Journal of Advanced Nursing, 72(8), 1-15.
Whittaker, B. A., Gillum, D. R., & Kelly, J. M. (2018). Burnout, moral distress, and job turnover in critical care nurses. International Journal of Studies in Nursing, 3(3), 108-121.
Wickramasinghe, D., & Wickramasinghe, V. (2012). Effects of perceived organisational support on participation in decision making, affective commitment and job satisfaction in lean production in Sri Lanka. Journal of Manufacturing Technology Management, 23(2), 157-177. doi:10.1108/17410381211202179
Wright, T. A., & Cropanzano, R. (2000). Psychological wellbeing and JS as predictors of job performance. Journal of Occupational Health Ppsychology, 5(1), 84-113.
Yoon, J., & Thye, S. (2000). Supervisor support in the work place: Legitimacy and positive affectivity. The Journal of Social Psychology, 140(3), 295-316.
Zhang, Y. (2016). A review of employee turnover influence factor and countermeasure. Journal of Human Resource and Sustainability Studies, 4(2), 85-91.
Zhou, Q., Martinez, L. F., Ferreira, A. I., & Rodrigues, P. (2016). Supervisor support, role ambiguity and productivity associated with presenteeism: A longitudinal study. Journal of Business Research, 69(9), 3380-3387.
© The Author(s) 2024. This is an open access publication under CC BY NC licence.