English
17 (2) 2022
Mối quan hệ giữa hành vi thiếu văn minh của khách hàng và hành vi phá hoại dịch vụ của nhân viên trong ngành dịch vụ ở Việt Nam
Tác giả liên hệ, Email:Ngày nộp: 15-03-2021
Ngày duyệt đăng: 25-05-2021 Ngày xuất bản: 10-09-2021
Tóm tắt
Từ khóa
Trích dẫn:
Nguyen, A. D., & Wang, Z. (2022). Mối quan hệ giữa hành vi thiếu văn minh của khách hàng và hành vi phá hoại dịch vụ của nhân viên trong ngành dịch vụ ở Việt Nam [The relationship between customer mistreatment and employee’s service sabotage in service industry in Vietnam]. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh – Kinh tế và Quản trị kinh doanh, 17(2), 5-18. doi:10.46223/HCMCOUJS.econ.vi.17.2.1617.2022
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