Tam, Do Uyen. 2023. “Customer Mistreatment and employees’ Extra-Role Performance: A Goal Failure Perspective”. HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION 13 (2):85-96. https://doi.org/10.46223/HCMCOUJS.econ.en.13.2.2459.2023.