HOA, Trinh Kim; NGOC, Luu Thi Bich. Customer satisfaction and customer loyalty in Vietnamese mobile telecommunication industry. HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, [S. l.], v. 5, n. 1, p. 41–59, 2015. DOI: 10.46223/HCMCOUJS.econ.en.5.1.95.2015. Disponível em: https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/95. Acesso em: 13 jun. 2026.