TRAN, Tuan Anh; NGUYEN, Thi Binh Minh; DUONG, Thi Thu Thinh; KHUC, Dinh Nam. Examining customer satisfaction’s influence on word of mouth and repeat purchase intentions in metro rail services. HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, [S. l.], v. 16, n. 4, p. 40–59, 2025. DOI: 10.46223/HCMCOUJS.econ.en.16.4.4192.2026. Disponível em: https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/4192. Acesso em: 18 jul. 2026.