TAM, Do Uyen. Customer mistreatment and employees’ extra-role performance: A goal failure perspective. HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, [S. l.], v. 13, n. 2, p. 85–96, 2023. DOI: 10.46223/HCMCOUJS.econ.en.13.2.2459.2023. Disponível em: https://journalofscience.ou.edu.vn/index.php/econ-en/article/view/2459. Acesso em: 8 dec. 2025.