Thuy, D. H. D., Phuong, T. T. T., Khanh, N. H., & Vien, N. T. (2021). Evaluation of patient satisfaction and the service quality of the outpatient care at the Heart Institute of Ho Chi Minh City. Ho Chi Minh City Open University Journal of Science - Economics and Business Administration, 11(1), 46–59. https://doi.org/10.46223/HCMCOUJS.econ.en.11.1.1307.2021