Nguyen, T.D.L. and Luong, T.H. 2026. Enhancing satisfaction with credit card products: The Role of empathy, responsiveness, and reliability. Ho Chi Minh City Open University Journal of Science - Economics and Business Administration. 17, 2 (Jun. 2026). DOI:https://doi.org/10.46223/HCMCOUJS.econ.en.17.2.5129.2027.