Tran, T.A. et al. 2025. Examining customer satisfaction’s influence on word of mouth and repeat purchase intentions in metro rail services. HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION. 16, 4 (Aug. 2025), 40–59. DOI:https://doi.org/10.46223/HCMCOUJS.econ.en.16.4.4192.2026.