Teleworking - A study from employees’ perspectives

Abstract

In the current working environment, the new normal, and the fast-changed technology, teleworking has become more and more popular in many organizations because of its benefits. However, there is a lack of teleworking literature, especially from employees’ perspectives. Most of the studies found in teleworking literature were conducted during the Covid-19 pandemic. Moreover, studies in teleworking were based only on data collected from supervisors, leaders, and managers. The present study aims to fill these gaps in the literature by collecting data from 24 employees (teleworkers) through in-depth interviews to explore their perspectives on teleworking. The respondents are teleworkers or used to be teleworkers in firms. The research findings have identified 06 advantages and 06 disadvantages, and teleworkers’ explanations of how they impact their performance. Among these advantages and disadvantages from employees’ perspectives, some are never found in previous studies. Based on the research findings, some managerial implications are proposed to enhance teleworking in the current dynamic working environment.