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13 (2) 2023

The effect of the relationship between integrating information systems and total quality management on company organizational performance in Vietnam


Author - Affiliation:
Bui Thi Minh Thu - University of Economics - The University of Danang, Danang , Vietnam
Nguyen Thi Bich Thu - University of Economics - The University of Danang, Danang
Corresponding author: Bui Thi Minh Thu - Mbui45@yahoo.com
Submitted: 20-04-2022
Accepted: 08-06-2022
Published: 30-06-2023

Abstract
International competition has increased the importance of quality in the corporate world. The business world is more competitive than ever, with problems and pressure growing daily. Firms face challenges in maintaining and improving Organizational Performance (OP) as they strive to maintain competitive advantage. This difficulty could be convened using complete quality management principles (TQM). Numerous organizations have successfully implemented Total Quality Management using Information Systems (IS) (TQM). Many businesses have provided higher-quality goods and services because of information technology. Combining IS, and TQM is vital in increasing a company’s organizational performance. This study investigated the relationship between total quality management activities and information systems to improve organizational performance. Using 340 sample data from firms in Vietnam, the research model was constructed and evaluated to fit the Structural Equation Model analysis. The survey was carried out between March 1 and April 30, 2021. That is confirmed by the research, establishing future directions and consequences for theorists and practitioners. Quality management, information system, and organizational performance are key terms.

JEL codes
M15; D20; M10

Keywords
information system; organizational performance; total quality management

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Cite this paper as:

Bui, T. T. M., & Nguyen, T. T. B. (2023). The effect of the relationship between integrating information systems and total quality management on company organizational performance in Vietnam. Ho Chi Minh City Open University Journal of Science – Economics and Business Administration, 13(2), 145-160. doi:10.46223/HCMCOUJS.econ.en.13.2.2250.2023


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DOI: https://doi.org/10.46223/HCMCOUJS.econ.en.13.2.2250.2023
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© The Author(s) 2023. This is an open access publication under CC BY NC licence.