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12 (2) 2022

Organizational citizenship behavior and employee performance during the Covid-19 pandemic


Author - Affiliation:
Bui Quang Hung - University of Economics Ho Chi Minh City, Ho Chi Minh City , Vietnam
Tran Kiem Viet Thang - Ho Chi Minh City Open University, Ho Chi Minh City , Vietnam
Trinh Thuy Anh - Ho Chi Minh City Open University, Ho Chi Minh City , Vietnam
Corresponding author: Trinh Thuy Anh - thuyanh@ou.edu.vn
Submitted: 06-01-2022
Accepted: 29-04-2022
Published: 23-06-2022

Abstract
The study aims to identify factors influencing the organizational citizenship behavior of office employees and how those factors impact their performance during theQualitativequalitative research was conducted with twelve experts to evaluate and improve the scale. Quantitative research with the participation of 249 employees from service enterprises was carried out to measure and examine the above-mentioned correlation. The research findings indicate that job satisfaction, organizational justice, and organizational support during the pandemic have a positive impact on employees’ organizational citizenship behavior, and this behavior also positively affects their performance. Managerial implications, limitations and recommendation for future research have been also discussed in this paper.

Keywords
Covid-19 pandemic; job satisfaction; organizational justice; organizational support; organizational citizenship behavior; performance

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Cite this paper as:

Bui, H. Q., Tran, T. K. V., & Trinh, A. T. (2022). Organizational citizenship behavior and employee performance during the Covid-19 pandemic. Ho Chi Minh City Open University Journal of Science – Economics and Business Administration, 12(2), 33-43. doi:10.46223/HCMCOUJS.econ.en.12.2.2141.2022


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DOI: https://doi.org/10.46223/HCMCOUJS.econ.en.12.2.2141.2022
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