Organizational citizenship behavior and employee performance during the Covid-19 pandemic

Authors

  • Bui Quang Hung
    University of Economics Ho Chi Minh City, Ho Chi Minh City, VN
  • Tran Kiem Viet Thang
    Ho Chi Minh City Open University, Ho Chi Minh City, VN
  • Trinh Thuy Anh
    Ho Chi Minh City Open University, Ho Chi Minh City, VN

DOI:

10.46223/HCMCOUJS.econ.en.12.2.2141.2022

Keywords:

Covid-19 pandemic; job satisfaction; organizational justice; organizational support; organizational citizenship behavior; performance

Abstract

The study aims to identify factors influencing the organizational citizenship behavior of office employees and how those factors impact their performance during theQualitativequalitative research was conducted with twelve experts to evaluate and improve the scale. Quantitative research with the participation of 249 employees from service enterprises was carried out to measure and examine the above-mentioned correlation. The research findings indicate that job satisfaction, organizational justice, and organizational support during the pandemic have a positive impact on employees’ organizational citizenship behavior, and this behavior also positively affects their performance. Managerial implications, limitations and recommendation for future research have been also discussed in this paper.

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References

Ayinde, A. T., & Oladele, O. P. (2016). Perceived organisational justice and work locus of control as determinants of organisational citizenship behaviour among civil servants in Ekiti State, Nigeria. Revista de Asistenta Sociala, (1), 111-122.

Bao Ngoc (2021). Nearly 90% of businesses are severely affected by COVID-19. Retrieved October 10, 2021, from https://tuoitre.vn/gan-90-doanh-nghiep-anh-huong-nang-ne-boi-covid-19-20210312124506974.htm on March 12, 2021

Baylor, K. M. (2010). The influence of intrinsic and extrinsic job satisfaction factors and affective commitment on the intention to quit for occupations characterized by high voluntary attrition. Fort Lauderdale, FL: Nova Southeastern University Press.

Buluc, B. (2015). The relationship between academic staff’s perceptions of organizational justice and organizational citizenship behaviors. Studia Psychologica, 57(1), 49-62.

Chelagat, L. J., Chepkwony, P. K., & Kemboi, A. (2015). Effect of organizational citizenship behavior on employee performance in banking sector, Nairobi County, Kenya. International Journal of Business, Humanities and Technology, 5(4), 55-61.

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Received: 06-01-2022
Accepted: 29-04-2022
Published: 23-06-2022

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How to Cite

Hung, B. Q., Thang, T. K. V., & Anh, T. T. (2022). Organizational citizenship behavior and employee performance during the Covid-19 pandemic. HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, 12(2), 33–43. https://doi.org/10.46223/HCMCOUJS.econ.en.12.2.2141.2022

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Copyright (c) 2022 Bui Quang Hung; Tran Kiem Viet Thang; Trinh Thuy Anh

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.