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12 (2) 2022

The impact of work-life balance on job satisfaction, organizational pride and commitment: A study in the service industry


Author - Affiliation:
Nguyen Thi Hoang Anh - Saigontourist Travel Service Company Limited, Ho Chi Minh City , Vietnam
Cao Minh Tri - Ho Chi Minh City Open University , Vietnam
Le Thi Ngoc Tu - Ho Chi Minh City Open University , Vietnam
Corresponding author: Cao Minh Tri - tri.cm@ou.edu.vn
Submitted: 06-01-2022
Accepted: 08-06-2022
Published: 27-06-2022

Abstract
The boundary between work and personal life is narrowing. Many companies recognize the necessity of work-life balance, and the high risk of losing employees if they do not satisfy the flexible needs of their employees. This study was conducted to examine the impact of work-life balance on job satisfaction, organizational pride, and organizational commitment of employees who are working in the service industry in Ho Chi Minh City. The study was conducted from April to August 2020 through 02 interviews with 02 groups of experts (managers and staff), and an online survey with 300 respondents who are working in the service industry. The study results show that the work-life balance affects organizational pride, job satisfaction, and organizational commitment of employees. In addition, there are at least 02 factors which affect the work-life balance, they are job autonomy and supervisor work-life balance support.

Keywords
job satisfaction; organizational commitment; organizational pride; service industry; work-life balance

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Cite this paper as:

Nguyen, A. T. H., Cao, T. M., & Le, T. T. N. (2022). The impact of work-life balance on job satisfaction, organizational pride and commitment: A study in the service industry. Ho Chi Minh City Open University Journal of Science – Economics and Business Administration, 12(2), 139-152. doi:10.46223/HCMCOUJS.econ.en.12.2.2139.2022


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DOI: https://doi.org/10.46223/HCMCOUJS.econ.en.12.2.2139.2022
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