--

8 (1) 2018

Influences of employees’ perceptions of corporate social responsibility on job satisfaction – A study in Ho Chi Minh City


Author - Affiliation:
Le Thi Thanh Xuan - Ho Chi Minh City University of Technology, Vietnam National University HCMC , Vietnam
Vo Thi Thanh Nhan - Ho Chi Minh City University of Technology, Vietnam National University HCMC , Vietnam
Le Thi Diem My - Ho Chi Minh City University of Technology, Vietnam National University HCMC , Vietnam
Corresponding author: Le Thi Thanh Xuan - lttxuan@hcmut.edu.vn

Abstract
The present study aims to explore the influences of employees’ perceptions of corporate social responsibility (CSR) on their satisfaction in different sectors. The results of the literature review show that there are three components in employees’ perceptions of CSR, including Philanthropic CSR, Ethical CSR, and Environmental CSR; and it is impacted by Perceived CSR capability, Ethical program, and Perceived fit between corporate culture and CSR activities. The research findings have confirmed the proposed hypotheses; and it is obvious that Employees’ perceptions of CSR have a significant impact on Employees’ satisfaction. From the research findings, there are some crucial points to note. Firstly, firms should design their own ethical programs. Secondly, firms should communicate their CSR practices to improve employees’ perceived CSR capabilities. These points are quite important to increase employee satisfaction.

Keywords
corporate social responsibility; employeeperception; job satisfaction

Full Text:
PDF

References

Ağan, Y., Kuzey, C., Acar, M. F., & Açıkgöz, A. (2016). The relationships between corporate social responsibility, environmental supplier development, and firm performance. Journal of Cleaner Production, 112, 1872-1881. doi:10.1016/j.jclepro.2014.08.090


Bhattacharya, C. B., Sen, S., & Korschun, D. (2008). Using corporate social responsibility to win the war for talent. MIT Sloan Management Review, 49(2), 37-44.


Carroll, A. B. (1979). A three dimensional conceptual model for corporate performance. Academy of Management Review, 4(4), 479-505. doi:10.2307/257850


Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39-48. doi:10.1016/0007-6813(91)90005-G


Cheung, Y. L., Tan, W., Ahn, H.-J., & Zhang, Z. (2010). Does corporate social responsibility matter in Asian emerging markets? Journal of Business Ethics, 92(3), 401-413. doi:10.1007/s10551-009-0164-3


Chong, M. (2009). Employee participation in CSR and corporate identity: Insights from a disaster-response program in the Asia-Pacific. Corporate Reputation Review, 12(2), 106-119. doi:10.1057/crr.2009.8


Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review, 20(1), 92-117. doi:10.2307/258888


Collier, J., & Esteban, R. (2007). Corporate social responsibility and employee commitment. Business Ethics: A European Review, 16(1), 19-33. doi:10.1111/j.1467-8608.2006.00466.x


Dokania, A. K., & Pathak, G. S. (2013). Corporate social responsibility and employer branding: A case study of Indian information technology industry. Review of HRM, 2, 149-158.


Ferreira, P., & de Oliveira, E. R. (2014). Does corporate social responsibility impact on employee engagement?. Journal of Workplace Learning, 26(3/4), 232-247. doi:10.1108/JWL-09-2013-0070


Freeman, R. E. (1984). Strategic management: A stakeholder approach. Boston, MA: Pitman.


Glavas, A., & Kelley, K. (2014). The effects of perceived corporate social responsibility on employee attitudes. Business Ethics Quarterly, 24(2), 165-202. doi:10.5840/beq20143206


Hair, J. F. J., Black, W., C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. Upper Saddle River, New Jersey: Prentice-Hall.


Iacobucci, D. (2010). Structural equations modeling: Fit indices, sample size and advanced topics. Journal of Consumer Psychology, 20(1), 90-98. doi:10.1016/j.jcps.2009.09.003


Kim, Y., & Back, K.-J. (2011). Antecedents and consequences of flight attendants' job satisfaction. The Service Industries Journal, 32(16), 1-20. doi:10.1080/02642069.2011.593169


Lee, E. M., Park, S.-Y., & Lee, H. J. (2013). Employee perception of CSR activities: Its antecedents and consequences. Journal of Business Research, 66(10), 1716-1724. doi:10.1016/j.jbusres. 2012.11.008


Lin, C.-H., Yang, H.-L., & Liou, D.-Y. (2009). The impact of corporate social responsibility on financial performance: Evidence from business in Taiwan. Technology in Society, 31(1), 56-63. doi:10.1016/j.techsoc.2008.10.004


McWilliams, A., & Siegel, D. S. (2001). Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26(1), 117-127. doi:10.5465/AMR.2001.4011987


Nunnally, J. C., & Bernstein, I. H. (1994). The Assessment of Reliability. Psychometric Theory, 3, 248-292.


Plewa, C., Conduit, J., Quester, P. G., & Johnson, C. (2015). The impact of corporate volunteering on CSR image: A consumer perspective. Journal of Business Ethics, 127(3), 643-659. doi:10.1007/s10551- 014-2066-2


Robbins, S., & Coulter, M. (2013). Management. Pearson Education Inc.


Saikia, K. (2016). Corporate social responsibility and employee satisfaction - A study of select refineries in Assam. The International Journal of Business & Management, 4(1), 89-97.


Sen, S., & Bhattacharya, C. B. (2001). Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research, 38(2), 225-243. doi:10.1509/jmkr.38.2.225.18838


Singhapakdi, A., Lee, D.-J., Sirgy, M. J., & Senasu, K. (2015). The impact of incongruity between an organization's CSR orientation and its employees' CSR orientation on employees' quality of work life. Journal of Business Research, 68(1), 60-66. doi:10.1016/j.jbusres.2014.05.007


Soana, M.-G. (2009). The relationship between corporate social performance and corporate financial performance in the banking sector. Journal of Business Ethics, 104(1), 133-148. doi:10.1007/s10551-011-0894-x


Steenkamp, J.-B. E. M., & van Trijp, H. C. M. (1991). The use of lisrel in validating marketing constructs. International Journal of Research in Marketing, 8(4), 283-299. doi:10.1016/0167- 8116(91)90027-5


Story, J., Castanheira, F., & Hartig, S. (2016). Corporate social responsibility and organizational attractiveness: Implications for talent management. Social Responsibility Journal, 12(3), 484-505. doi:10.1108/SRJ-07- 2015-0095


Tang, C.-H. H., & Lee, J.-E. (2014). Employee satisfaction and long-run shareholder returns. The Service Industries Journal, 34(14), 1167-1183. doi:10.1080/02642069.2014.939639


Tso, G., Liu, F., & Li, J. (2015). Identifying factors of employee satisfaction: A case study of Chinese resource-based state-owned enterprises. Social Indicators Research, 123(2), 567-583. doi:10.1007/s11205-014-0750-3


Turker, D. (2008). How corporate social responsibility influences organizational commitment? Journal of Business Ethics, 89(2), 189-204. doi:10.1007/s10551-008-9993-8


Valentine, S., & Fleischman, G. (2008). Ethics programs, perceived corporate social responsibility and job satisfaction. Journal of Business Ethics, 77(2), 159-172. doi:10.1007/s10551-006-9306-z


Wood, D. J. (1991). Corporate social performance revisited. Academy of Management Review, 16(4), 691-718



DOI: https://doi.org/10.46223/HCMCOUJS.econ.en.8.1.169.2018
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.