Factors affecting employee performance through a mediation of job satisfaction. An empirical study of hospitality industry in Ho Chi Minh City, Vietnam

Abstract

The research was conducted to explore the relationships between the factors of career development, team spirit, relationship at work, compensation and benefit, working environment, job stress and the factor of employee performance through a mediation of job satisfaction in Hospitality Industry in Ho Chi Minh City, Vietnam. Based on previous theoretical and empirical studies, the research conceptual framework and hypotheses were constructed. The primary data was collected from a questionnaire survey with 711 respondents. Multiple regression and Path analyses were conducted to test the research hypotheses, the results showed that career development, team spirit, relationship at work, compensation and benefit, working environment, and employee job satisfaction positively and directly impacted on employee performance. In addition, all factors indirectly influenced employee performance through job satisfaction. Hence, organizations operating in hospitality industry in Ho Chi Minh City should understand better employee expectations to efficiently and effectively improve and manage their human resources.